Corporate accountability – Lessons from Lehmans

Yesterday,the CEO of Lehman Brothers, Richard Fuld Jr, faced an inquisition at the House Oversight and Government Reform Committee.  It was uncomfortable to watch but fascinating. Video of the hearings shows the questions focused on Fuld’s accumulation of wealth in the good times and the retention of wealth in the bad times. There are parallels … Continue reading “Corporate accountability – Lessons from Lehmans”

Countering Customer Aggression

Other than drunken pub patrons, customer anger seems to be common in social security offices.  In Australia, until recently, there were few screens or barriers between staff and customers, perhaps an indication of Australia’s egalitarian culture, or perhaps, naiveté of current reality.   Centrelink, Australia’s social security agency, responded to the workplace hazard by banning … Continue reading “Countering Customer Aggression”

Guest workers and rural accommodation

There is a debate in Australia at the moment about easing the labour shortage by allowing “guest workers” into the country on temporary visas.  Australia has a bit of history in migrant labour but not as much as those nations who share land boundaries and have not been saddled with the White Australia Policy that … Continue reading “Guest workers and rural accommodation”

Media reporting of workplace bullying

As a publisher my mailbox is constantly bombarded by media releases.  Some are irrelevant but most relate to safety in some way. Over the years the amount of attention given to workplace bullying has grown phenomenally.  In my opinion the attention it garners is way beyond the level it deserves. That is not to say … Continue reading “Media reporting of workplace bullying”

Don’t rely on alarms

The Australian media has been following the investigation into the crash of a light aircraft that was travelling to Benalla on July 28, 2004.  There was a report on 5 August about a family who will be suing Queensland Rail over the serious bashing of a relative.  Different stories, different states, different modes of transport, … Continue reading “Don’t rely on alarms”