Trust Issues: The EAP Edition

This week, a colleague shared with me some bizarre experiences he had while negotiating with his company’s Employee Assistance Program (EAP) provider for basic data. It reminded me of the EAP role in preventing and managing psychosocial hazards at work. Australia’s psychological health regulations appear to have placed the EAP industry in a state of …

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Work-from-Home Wins: Productivity Holds, Mental Health Glows, but Bosses Still Crave the Office Status Quo

“WFH is probably good for productivity” was a headline in the Australian Financial Review (AFR) of May 29 2025. The online version (paywalled) added “if it’s part-time”. The Productivity Commission‘s examination of the COVID-19 pandemic in its “before-and-after” report presents some new perspectives on occupational health and safety (OHS) aspects of working from home....

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Why does the Human Resources profession struggle with preventing psychological and psychosocial harm?

I am not immune to the worries and potential of using Artificial intelligence (AI) tools in my occupational health and safety (OHS) work and writings. As with millions of others, my relationship is a work in progress. I have long used the transcription software Otter.ai to transcribe short interviews. It remains less accurate than human …

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The Australian Institute of Health and Safety embraces AI

The Australian Institute of Health and Safety (formerly the Safety Institute of Australia) recently launched an Artificial Intelligence tool for the institute’s members to access its extensive data sources. I posed SPARK a couple of questions to evaluate its effectiveness. According to the September 25 2024 media release: “The “Safety Professional Assistant and Resource Knowledge-Base” …

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The OHS context is almost missed as EAP bodies scrap

The increased interest in preventing and managing psychosocial hazards at work should draw more attention to a service that many employers rely on to handle this issue: Employee Assistance Providers (EAPs). Recently, The Age newspaper ran an article called “Employers spruik workplace wellbeing services. But who is picking up the phone?” (paywalled). The hard copy …

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“10 to 15% of suicides in the working population are attributable to work”

Job strain, job stress, and psychosocial hazards at work have become mainstream if a major public broadcaster produces radio programs and podcasts about them. On March 15, 2024, the Australian Broadcasting Corporation’s This Working Life program interviewed Australian experts on job strain. The program offered the latest thinking on the prevalence of this hazard and …

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A curious omission from NY Times well-being article in The Age

Another article reporting on Dr William Fleming’s workplace wellness research appeared recently in the New York Times, reproduced in some Australian newspapers like The Age (not available online). Newspapers are entitled to edit other newspaper’s articles for many reasons. Most tweaks are legitimate, but, in this case, The Age dropped an entire paragraph, which does …

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