Hubris, thy name is HR

The Human Resources (HR) sector often feeds off itself, reinforcing what it has always done, rather than seriously looking at opportunities to improve from outside its own experience and discipline. Workplace mental health is a particular example.

Recently the Human Resources Director (HRD) website promoted a new well-being survey from AON with the headline:

“Want to boost company performance? Invest more in wellbeing – Higher wellbeing scores can enhance performance by up to 55%: Aon report”

My initial response was WTF?! But after giving up some of my identity data to the website and reading the AON Report. My surprise diminished as I realised the report was just another example of comforting a profession on a workplace issue about which it is losing control.

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The next stage of OHS analysis?

“One of our key roles as the regulator is to understand why workplace injuries happen” –

Dr Natassia Goode. Worksafe Victoria, February 9, 2023.

Dr Goode made this statement at a research seminar for the Institute for Safety, Compensation and Recovery Research. She went on to explain those “widely acknowledged” causes in an expansive discussion about “systems thinking“.

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Another burnout book from the US that ignores OHS duties

Advisory books about how to manage Burnout continue to be published. Another one that, due to the format and publisher, could be influential is Burnout for Dummies by Eva Selhub. Sadly, Selhub consciously downplays the occupational health and safety (OHS) role in preventing Burnout. Her choice sidelines OHS, the organisational context and the employer’s duty of care, but that seems typical for Burnout authors from the United States.

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Is psychosocial harm always preventable?

Occupational health and safety (OHS) in healthcare is a unique experience. Patient care and patient safety seem to override the OHS duties for healthcare workers. This is understandable given the culture and purpose with which people work; however, it is short-sighted, especially on the issue of mental health at work.

A new book on burnout (yes, another, and there are even more) was published recently on the issue of preventing burnout for healthcare workers, written by John Halbesleben. This 2nd edition has a slightly revised title to reflect the changing emphasis on mental health at work.

Halbesleben writes that the first edition from 2009 tried to convince readers that burnout was an occupational risk. Since then, that fact is now accepted, and not just because of the coronavirus pandemic. He writes:

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Resilience training is not dead, but it is coughing up blood

[This article was submitted to The Age (and elsewhere) as a soft counter to so many workplace articles about health and safety that never include content from an occupational health and safety (OHS) specialist. It was never used, even though rewrites were requested.

So it gets used here and in support of this curious month of October where, in Australia, there are two separate monthly themes – Mental Health and Work Health and Safety. That these themes continue to be separate says heaps about the culture in each of these sectors]

Australian jurisdictions are amending their workplace health and safety (WHS) legislation to specify that the unavoidable duties and obligations of employers must now include the psychological health of their workers and not just physical health.  These reasonable and long overdue moves are manifesting in new laws, and new guidances supported by new International Management Standards. The kicker in these changes is that, at least in Victoria, employers will no longer be able to rely solely on awareness training or resilience training to manage workplace mental health.  This position could, and should, challenge traditional mental health trainers and lobbyists to recalibrate their workplace strategies.

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Workplace suicide at one of the “Big 4” consulting firms

Warning: this article discusses suicide

Discussions about workplace mental health are everywhere, including this blog, but workplace suicides are less discussed, even though there is a direct connection between the two themes. This is due to the continuing stigmatisation of suicide, legal caution, reputational preservation and other factors. It is difficult to write about but necessary to do so.

Recently an EY (formerly Ernst Young) employee died at work after a work function. Some media has reported on this tragic incident, but EY has been under media scrutiny for some time about its workplace culture.

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Plants, cake and mental health

On mental health, a clinical psychologist, Dr Sanah Ahsan wrote in The Guardian recently that:

“…. I’ve seen first hand how we are failing people by locating their problems within them as some kind of mental disorder or psychological issue, and thereby depoliticising their distress.”

The Guardian, 6 September 2022

This perspective, enlightened for psychologists, is an established position for the Occupational Health and Safety (OHS) advocates. But OHS advocates have been traditionally weak and sometimes timid outside of the trade union movement. Most employers will pay more attention to the OHS position on mental health when it is spoken by one of their own or by a more respected professional.

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