The Iceberg of Bullying

I’ve frequently observed a manner of bullying not easily described, a below the surface iceberg of bullying.  It can range from a parent relentlessly nagging a child with “You don’t love me”, to a manager at work asking a worker – with a fixed grin, “Don’t you love me anymore, matey?” whilst requesting (always with good humour) a dangerous task to be done, for the good of The Team.  It’s here that language and gestures are used as instruments of camouflage.

A permanent tone of obligation is present, constructed on illusions marketed locally as axioms of behaviour:  “We’re a team, Team, aren’t we Team?!”, “Our first concern is the H&S of our employees”, “They are our most important resource”, “We take their safety issues most seriously”, “Nothing comes before that”.  This is a hybrid form of insidious double bind, but much more subtle than ‘You‘re damned if you do and you’re damned if you don’t’.  It’s a single theme with regular pin pricks often generating permanent anxiety and learnt helplessness.

I have seen workers completely worn out by it.  They are silently humiliated and angry because the truth of the matter is never exposed.  I’ve seen them sitting quietly eating their lunch surrounded by fancy documents in thin frames or dutifully laminated for posterity: The Corporate OHS Policy, The Family Support Policy, The Anti-Discrimination Policy; The Anti-Bullying Policy; The Fatigue Policy. Continue reading “The Iceberg of Bullying”

Where are the Codes for establishing a safety culture?

Recently a safety professional told me he was investigating an incident on a work site and asked his first question “What do you think caused the incident?” The response was “safety culture”. Of course the next question will always be “what do you mean by safety culture?” and in most cases at this point the investigation will stall.

iStock_000023283219XSmallAll workplaces have a safety culture, it is just that most are dysfunctional or immature. In many workplaces, incident causes are handballed to this poorly understood concept of which most take as the latest iteration of “an act of God” or an SEP – “someone else’s problem”.

Safety regulators need to break the use of safety culture as an excuse by developing codes of practice on how to introduce and build an effective safety culture in Australian workplaces.

Continue reading “Where are the Codes for establishing a safety culture?”

New campaign indicates old-school thinking

IPC Athletics World Championship, Tuesday, 25 January 2011

Today WorkSafe Victoria launches a new return-to-work campaign which will use Paralympian Jack Swift as the “face” of the campaign.  The campaign is sure to be successful but the increasing focus of safety regulators on return-to-work (RTW)  may illustrate a growing trend where rehabilitation policy strategies are gaining priority over injury prevention. Yet innovative approaches to injury prevention provide the greatest potential for personal, economic and social savings.

In 2001 WorkCover NSW began its Paralympian Sponsorship Program, a program that continues.  The advantage of the New South Wales program is that it features a range of incident scenarios and, most importantly, the paralympians speak about “workplace safety, injury prevention and management and their personal road to recovery, return to work.” (emphasis added)  This broad, multi-category approach seems to be missing from the new Victorian campaign. Continue reading “New campaign indicates old-school thinking”

Where to for the “the expensive and failed WorkHealth scheme”?

The Victorian Workcover Authority’s (VWA) WorkHealth program is coming to the end of its five-year life. But what is the way forward?  Has the $A600 million program achieved its aims?

Aims and Results

VWA’s annual report for 2008 (page 33) stated the following aims for WorkHealth, reiterated in the WorkHealth Strategic Framework 2010-12 (page 1):

“Over the long term, the program aims to:

  • cut the proportion of workers at risk of developing chronic disease by 10%
  • cut workplace injuries and disease by 5%, putting downward pressure on premiums
  • cut absenteeism by 10%.

These goals aim to drive productivity and reduce health expenditure that is associated with chronic disease.”

None of VWA’s annual reports since 2008 have included any mention of these benchmarks. Continue reading “Where to for the “the expensive and failed WorkHealth scheme”?”

Need to focus on safety first and compliance later

Several years ago, a WorkSafe Victorian executive saw “reasonably practicable” as a major legal advantage in safety regulation. It is of legal benefit, but does it make workplaces safer? Does it make it easier to manage workplace safety? In this time of economic austerity and the pursuit of red tape reductions, can the “reasonably practicable” elements of Australia safety law be an impediment to safety management?

Cover of SAW News Oz 089 rawEmployers have always seen legislative compliance as the equivalent of being safe. This position seems sensible because if the safety police of the OHS regulator leave you alone after a site visit and say you are compliant, your workplace must be safe. The safety experts have visited and found nothing wrong, it is logical to then assume safety.

Here’s a radical thought – compliance ≠ safety. Never has and never will.

This will be a shock for many businesses, and even a shock for many OHS regulators, because so much workplace safety strategy is based a flawed logic that “if I comply with workplace safety laws, I am safe”. Regardless of OHS laws, there is a moral social duty to look after the safety and welfare of one’s workers and oneself. When values become codified in law, the law becomes the value, and the moral duty becomes historical.

Continue reading “Need to focus on safety first and compliance later”

Double your money, invest in OHS

The corporate wellness advocates have been able to estimate the return-on-investment (ROI) for their programs but there has been little research on the return-on-prevention, until recently. In 2012 the International Social Security Association (ISSA) determined that, in microeconomic terms,

“…there are benefits resulting from investment in occupational safety and health… with the results offering a Return on Prevention [ROP] ratio of 2.2.”

This means that for every one dollar spent per employee per year the potential return is 2.2 dollars.

The report also found that OHS provides, amongst other benefits:

  • Better corporate image
  • Increased employee motivation and satisfaction, and
  • Prevention of disruptions.

But why bother costing harm prevention when there is already a legislative requirement to provide safe and healthy workplaces? Such a question usually comes from those whose understanding of OHS is principally compliance and who believe compliance equals safety.

The calculation of ROP, in the ISSA report at least, counters the belief that safety is always a cost with no economic benefit to the company. A positive ROP provides an opportunity to actively participate in the economic debate over productivity and, in some countries, austerity.

Kevin Jones

Stargazing on harmonisation from 2003

Writing recent articles on workplace bullying and harmonisation reminded me of an interview I conducted in 2003 with the then head of the National OHS Commission, Robin Stewart-Compton.  NOHSC was a predecessor to Safe Work Australia.

The extract below reminds us that National Uniformity, a cousin to harmonisation, started over twenty years ago.

cover of 4i6 SAW: In the early 1990s there was a strong push for National Uniformity of OHS laws and a recent conference of the Royal Commission into the Building and Construction industry discussed this issue at length. Will the National Strategy achieve the aims of National Uniformity over 10 years ago?

RSC: The language has changed and you are more likely to hear of National Consistency than Uniformity but although this change has occurred there exists a paradox. Ten years ago we spoke commonly of the objective of National Uniformity and made very little progress toward achieving it. Continue reading “Stargazing on harmonisation from 2003”