Audit report says “could do better”
On 3 June 2009, the Victorian Auditor-General released the audit report, CLAIMS MANAGEMENT BY THE VICTORIAN WORKCOVER AUTHORITY. The objective of the audit was to assess the effectiveness and efficiency of VWA’s claims management. The report found that the current claims management model “has not substantially improved RTW [return-to-work] outcomes, or the effectiveness of agents’ case management practices” Although … Continue reading “Audit report says “could do better””