Wellness programs need to fit business management

Recently Corporate Bodies International circulated an annual membership offer (no costs listed in this link) to its Australian market.  It said:

“Employees and their families have access over to over 300 live webinars and exercise classes, monthly health videos, posters, online GP, Dietitian and Exercise Physiologist appointments – from anywhere in the world, just to name a few of the inclusions. All of this for little more than the cost of a cup of coffee.”

It is the last line that requires a bit more consideration as no program only costs just what marketers claim.

Business cartoon about lowering insurance costs by having fit, exercising employees.

The CBI offer included a link to a flyer about its Healthy Bodies Subscription which involves $A1,800 per annum for companies with less than 100 staff to about ten times that for a much larger number of staff. The services extend from webinars, posters for toilet walls and newsletters to “GP2U Online GP Access” which involves:

“Diagnosis, immediate prescriptions, specialist referrals and medical certificates, all from the convenience of the office. Designed for critical workers or the executive team, minimising work disruption”.

For an organisation that has no occupational health and safety (OHS), Human Resources or well-being resources, purchasing a package like this may be financially attractive but it can also lock one into a pool of medical advisors that could generate conflicts later on with, for instance, insurers, legal representatives, project partners and others. The provision of “immediate prescriptions” may also be a benefit that needs some further investigation – prescriptions by who? For any medication?

A company needs to decide whether it wants to be in total control of the medical services it may offer, or may need to offer, to its employees and whether subscriptions are sufficiently responsive to meet the fluctuations that occur with any workforce and with the business’ profitability.

It is also worth considering whether employees can choose to opt-out and continue being diagnosed or treated by their own physician.  How would such a corporate subscription allow for this worker right?  If the worker opts out, would this be seen as being disloyal? Would this reduce the number of workers covered by the subscription and affect the overall cost to the company?

Owning the welfare program for one’s own employees allows a company to shop for the best deal and to tailor the program to match the fluctuations of the company’s needs. Would this cost more than the subscription fees in the table above? Almost certainly, IF the subscription cost was the only cost involved.  It is important to look beyond cost to operating costs like management control, good governance and due diligence – to the broader context to which occupational health and safety law is pushing Australian companies.  These factors are rarely costed and are frequently overlooked, probably as a consequence of not being measured.  It is a shame that such “intangibles” are accepted as part of economic assessments but are dismissed in relation to OHS.

Kevin Jones

The OHS challenges presented by penises, testicles and hotel sex

Every profession and occupation has its weird stories, the “you wouldn’t believe it” stories.  Occupational health and safety (OHS) is no different.  There are stories of a degloved penis, complications from piercings in private places or chemical burns on private parts that reinforce the important of washing hands thoroughly after touching chemicals. Such stories can be…

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The youth and gender agenda

The Safety Institute’s National Convention was given a youthful injection this morning by the presentation of Dr Jason Fox (pictured below, with beard). He challenged our thinking and our occupational health and safety (OHS) future, even though the sound quality was not as good as it could be leading to some of his words being missed.

20160907_101018One of the most visible changes in this conference is the presence of women on the speaker panels.  Each of these panels has illustrated and reinforced the need to change from the usually safety conference speakers, who are experts and important to listen to, away from the male-based (but changing) stereotype of the safety profession to which many speakers have referred. The SIA is trying to provide gender diversity but it, like so many other organisations, is not there yet in its transition from old to new and from past to future.

Panel member Jen Jackson (pictured) was not included as a speaker but she showed enough thoughtful contribution and personality that a presentation on safety communication would have been useful. She complemented the speakers and panel well and her response to her exposure to the safety profession would have generated a fresh external perspective.

I have written before that I think some speakers, experts and academics should be read rather than heard. Dr Fox is a vibrant speaker but twenty minutes, as Drew Rae has pointed out in a comments sections of this blog, does not allow nuance, discussion or debate. I have read some of Dr Fox’s GameChanger book and that media format allows for reflection and thought but try to see Dr Fox present on change first. He is a terrific multimedia knowledge package..

I can’t blog about the content of the second conference session as I need to listen back to it so as not to simply reiterate the talking points and audio grabs. But this session was lively and benefited from the mix of expertise from Andrew Hopkins, Jason Fox, Peter Baines, Siobhan Flores-Walsh and Jen Jackson.

Kevin Jones

Safety Convention becomes conventional

Dr Maureen Hassall (pictured below on the left)says that mining has done great work in improving safety but the fatality rate has not dropped even though there has been some fluctuation. And the catastrophes have had similar causes. So why are mine workers continuing to die?

hassell-sia-conf-2016Perhaps another question should be asked on whether the penalties for recurrent fatalities need to be escalated across the industry? Perhaps it could be possible to apply penalties across an industry sector, such as mining.

The Safety Institute’s Safety Convention is becoming more conventional where the radical discussions of the first session today are being diluted. A significant question asked was all of this information is available but so what? What do we do to use this disruption? Those questions are what persist in delegates as they move to diverse streams and back to traditional safety discussions.

Dr Hassall spoke about the importance of defining control mechanisms and the need to assess and investigate and that mine safety has focused on devices, plant and equipment. Her presentation was curious because some of the most exciting OHS issues in mining have involved safety management – Digging Deeper – or the mental health of fly-in fly-out workers. There was no discussion of these risks even though they contributed to work-related fatalities. (Maybe I was in the wrong session or frame of mind)

There is also confusion in the delegates over the role of the Hierarchy of Controls and Critical Control Management.  It seemed odd that a new approach, Critical Controls, was being proposed so many decades into OHS legislation when Controls were supposed to have already been well understood. Maybe disruption can come late to the party but still be effective.

Dr Hassall’s presentation supports the use of and collation of data digitally and in real time but the challenges that are present in mining, as identified by Dr Hassall needs discussion to clarify, which is one of the advantages of being at a safety conference.

Dr Gerry Ayers‘ (pictured above on-screen) presentation was all about death. He went through a list of construction industry deaths and importantly provided a personality to each of the deaths – who was left behind, who was affected by the death. Every safety conference needs this type of presentation to provide the real behind the theory.

Ayers’ presentation fits the theme of this conference because, as he says, there is nothing more disruptive than a workplace fatality. Some may see his presentation as focussing on the past with little pathway to the future and it would have been better to have Ayers in the audience so that he could contribute to the previous disruptive discussions, but his presentation was rightly described as sobering.

Trish Kerin (picture above, middle)of the Institution of Chemical Engineers Safety Centre spoke about the catastrophes in the process industries. To some extent, Kerin’s presentation illustrates the criticism of Dr David Borys about the gap between research dominated by inquiries into disasters and the safety management of the majority of businesses that exist in the small business sector. Disasters are politically significant so that is part of the reason.

The IChemE Safety Centre seems to be trying to redress the inhumanity that seems to have existed in process safety for decades. For a long time, process industry disasters have mostly been academic puzzles of what went wrong. Even when why what went wrong is considered, the attention was rarely on the leadership and executive (mis)management. This changed with Longford and Professor Andrew Hopkins’ report on the resultant Royal Commission. In the US, this changed with Texas City and Deepwater Horizon. It needs to continue more and before the next disaster.

This session has been very conventional compared to other sessions but the first session of the day did set an almost unreachable benchmark. It was one of those sessions whose importance is not realised until seen in the context of the whole conference.

Kevin Jones

Underwear, sand, sun and safety culture

In October 2016 the Centre for Sustainable HRM and Wellbeing at the Australian Catholic University (ACU) will be welcoming Professor Wayne Hochwarter. Although, according to ACU, he is a “leading international authority on organisational behaviour research, his name was new to me.  ACU advised that Professor Hochwarter has experience in the following areas: Employee entitlement…

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Cabbage Salad and Safety podcast – Episode 4

Podcasting is not always as easy as talking to a microphone or interviewing someone across a desk.  Episode 4 of the Cabbage Salad and Safety podcast that is posted online today was the third take.

Part of the challenge with podcasting is trusting that what you are saying is interesting, another part is not to talk shit.  Thankfully (we think) it was the first of these challenges that caused us to re-record.  Very few of us hear our conversations back.  Our threads of thought are usually clear to ourselves but we are unsure of how it sounds to others.  It is the difference between speaking and listening in a conversation.  Listening to what one says can be a confronting experieince.

Episode 4 uses Corr’s Mid-year Review as the launching pad for a discussion on disruption, duty of care, contractor management and my inadequacies.

The next episode will be recorded at the Safety Convention in Sydney, taking in some of the topics being presented but also including a short review of the conference.

As always, please include your comments about the podcast below or email me by clicking on my name.

Kevin Jones

Who are the “Gods of Safety”?

Occupational health and safety (OHS) is usually taught around various safety theories that can include pyramids, icebergs, dominoes, cheese and damaging energy.  All of these theories were useful at some point in time to identify a new perspective, to counter an ideology or to explain why people cock-up. But which OHS theory has stood the…

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