Does a new mobile telephone equal productivity increases?

The largest Australian telecommunications company, Telstra, announced the release today of  a new service for mobile telephones aimed at the business sector.  Below are some excerpts from the media release:

Telstra-HTC-Snap-Front-hires“Telstra launches new smartphone to power workforce productivity

August 3, 2009 – Business professionals have a powerful new productivity tool at their disposal with the launch of the new HTC Snap on the Telstra Next G™ network.

Available from 11 August, the Snap is a Windows Mobile®-powered smartphone that helps users get the most out of every hour by connecting them with email, their office calendar and the mobile internet in real-time….

Telstra Business Executive Director, Cathy Aston, said the HTC snap was the ideal productivity device for busy business people who need to respond to clients and manage their email on the go.”

The email-ready HTC Snap lets users steal back otherwise lost work time by keeping them
connected to email on the commute to work, on the way to the airport or when waiting to attend a
meeting.

“The email-ready HTC Snap lets users steal back otherwise lost work time by keeping them connected to email on the commute to work, on the way to the airport or when waiting to attend a meeting.”

“Telstra Product Management Executive Director, Ross Fielding, said this remarkably slim smartphone set a new benchmark for productivity device affordability and would appeal to business people who demand always-on email, as well as consumers who are increasingly interested in messaging capabilities on the go.”

The words emphasised above indicate a dominant thought that business people are obliged to be contactable at all times of the week.  Research is beginning to show that this is becoming an unsafe practice, if it is not already (see below).  The “steal back otherwise lost work time” is of concern.  What time is being referred to going to the toilet, spending time with one’s family, countering fatigue and stress through sleep?

In December 2008, Telstra undertook a survey of small business operators.  The survey showed that many would be working over the Christmas break.  Telstra Business Group Managing Director, Deena Shiff said

“In 2008, Australian SMEs have been world leaders in the take up of mobile technology based on the Telstra Next G™ network – in fact businesses are now using mobile technology more than fixed line phones and data….

The key is to use technology not to intrude on personal time, but to manage the ongoing needs of the business in a more efficient way that doesn’t keep people away from family.” [my emphasis]

In 2006, the Chartered Institute for Personnel and Developmetn (CIPD) undertook research that said

“The phenomenon of “teleworking” has been overexaggerated, is unlikely ever to be a prospect for the majority of workers, and may be overshadowing far more effective means of improving work-life balance…”

The most important feature of modern mobile phones is the OFF button.

Kevin Jones

New Work/Life Research

There seems to be new institutes and academic schools popping up regularly over research into the issue of work/life balance.  Recently one of the oldest and most prominent of the institutes, the Centre for Work + Life at the University of South Australia, released new research data.AWALI--full cover

The latest Australian Work and Life Index (AWALI) was released in late July 2009.  The executive summary identifies several important issues relevant to OHS:

“Three years of data about work-life interference in Australia tell us that many employees experience frequent interference from work in their personal, home and community lives, many feel overloaded at work and feelings of time pressure are also common and growing.”

“Work hours are central to work-life interference….. Many Australians are a long way from their preferred working hours and the 2008/09 economic downturn has not made any difference to the incidence of this mismatch.”

The work by Barbara Pocock and others at the Centre is characterised by recommendations for improvements rather than simply describing a situation.  In this data the researchers say

“Our AWALI reports over the past three years suggest that employers and public policy makers can help workers deal with work-life pressures.  This involves improving the quality of supervision and workplace culture, controlling workloads, designing ‘do-able’ jobs, reducing long working hours and work-related commuting, increasing employee-centered flexibility and options for permanent part-time work, improving the fit between actual and preferred hours and increasing care supports.”

It is obvious from these comments that OHS professionals need to work hard on these matters to create, or maintain, their workplace safety cultures.

Kevin Jones

New Cleaning Standard

The Victorian Government has released a revised cleaning standard for the hospital and healthcare sectors but many others would find the information of direct relevance, particularly those who like to state they meet “world’s best practice”.

The standard is supported by a good short newsletter.

Many businesses and industry OHS professionals can feel like they are audited to death.  This is particularly so in the healthcare sector so it is with interest that the government has dropped the lodgement of scores for internal audits.  However the benchmarking exercise will continue with three annual external audits.

Those SafetyAtWorkBlog readers who are also auditors, inside and outside the health system, may find the overview on auditors of interest.

Kevin Jones

The safety of “green” jobs

At the Australian Labor Party conference currently happening in Sydney, the Prime Minister, Kevin Rudd, announced a program to create “green” jobs or jobs from the renewable energy and environmental sectors.

The program sounds a lot like the previous (Conservative) government’s Jobs for the Dole scheme – same unemployment sector different focus.  Rudd’s program is more “Jobs for the Globe”.   The environment needs all the hope that it can get but will the participants of the green job scheme gain marketable skills or is it a case of keeping idle hands active?

Regardless, there is an OHS context to environmental initiatives.

The United States seems to be well ahead of Australia in this policy area.  The NIOSH Science Blog reports on the US programs which are supported by OHS initiatives at the planning stage.  The blog lists the types of green jobs in the US:

  • installation and maintenance of solar panels and generators;
  • construction and maintenance of wind energy turbines;
  • jobs related to recycling;
  • jobs related to the manufacture of green products; and
  • jobs where green products are used in traditional fields such as agriculture, healthcare, and the service sector

In a media release not yet publicly available, Kevin Rudd has listed the Australian green jobs in his “National Green Jobs Corps”:

  • Bush regeneration and planting native trees
  • Wildlife and fish habitat protection
  • Walking and nature track construction/restoration; and
  • Training and hands on experience in the installation of energy efficiencies for buildings.

Huh??  One out of four for marketable skills.

There are several apprentice initiatives which may provide better skills but the Government will need to generate considerable growth in the renewable sector so that the skills gained can be applied.

• Revegetating bushland
• Constructing a boardwalk over vulnerable wetland
• Retrofitting energy efficient lighting and plumbing

Rudd said at the ALP Conference that

“The practical job-ready skills included in this training will include:

  • Training electricians in the installation of solar energy;
  • Training plumbers in the installation of water-recycling, plumbing systems; and
  • Training workers in the booming home insulation industry and the retro-fitting of buildings to reduce energy consumption”

It would have been visionary for the Prime Minister to mention the broader social benefit from also making sure that the young workers in this new sectors will be safe.  It could have been done as the NIOSH blog reports.

And the NIOSH initiatives show that OHS professionals and associations need to be active in reminding governments and business that OHS does not take a holiday.

Kevin Jones

    National scaffolding campaign

    This week a national scaffolding safety campaign was launched in Australia.  There are several sources for new and useful information about the campaign, two are below.

    Mike Hammond of law firm, Deacons, has written a backgrounder on the need for the campaign and how to prepare for the compliance visits.  Hammond lists the key messages form the campaign as

    • “The campaign is designed to ensure compliance with existing workplace safety laws in relation to scaffolding;
    • Increase industry awareness of the safety issues associated with using unsafe scaffolding;
    • Recent incidents have highlighted a need to be vigilant when erecting, altering, using and dismantling scaffolding; and
    • A wide range of trades that use scaffolding are exposed to significant risks of death and injury when the scaffolding does not comply with AS 1576.”

    WorkSafe WA Commissioner Nina Lyhne said in a media release on 24 July 2009 that

    “The construction industry is a high risk industry. Sadly, we still see a large number of injuries and deaths on construction sites.

    WorkSafe [WA] focuses a lot of attention on education as well as on enforcement to reinforce the need for improved safety.  Recent scaffolding incidents have led to the death of a number of workers and seriously injured others across Australia.

    Industry is being advised of the intervention campaign, and inspectors from WA will be undertaking inspections over two months from 1 August to 30 September.”

    Kevin Jones

    BHP Billiton’s safety record is again in the Australian media

    BHP Billiton’s production report has generated some OHS-related interest in the Australian business media on 23 July 2009, but not all.  [SafetyAtWorkBlog has written several pieces about BHP Billiton‘s safety record]

    The company’s iron ore production has fallen short of its May 2009 guidance.  Iron ore is the only division where production has dropped.  The Age newspaper reports that the five deaths “forced a production slowdown” and noted the Western Australian government’s review of BHP’s safety management.

    Malcolm Maiden’s commentary in the same newspaper mentions the BHP production results but describes the five workplace fatalities as “production glitches”.   He writes

    “Production glitches for both companies [BHP Billiton & Rio Tinto] might have been handled better if their iron ore operations were merged, as is now proposed.”

    Safety management may have been improved.  Rio Tinto’s OHS performance is considerably better but the description of the fatalities as “production glitches” is cold.

    This contrasts considerably with the coverage provided to the BHP results by the Australian Financial Review (AFR) which listed the issue on the  front page  with the headline “Poor safety record hits BHP output” (full article not available online without a subscription).  AFR says

    “the safety issues overshadowed better than expected results from BHP’s petroleum and  metallurgical coal units….”

    There was no overshadowing according to the writers in The Age.

    The AFR article identifies a raft of safety matters that illustrates well the OHS status of BHP Billiton and emphasises just how serious the workplace fatalities are.

    • “Tensions with the WA government [over a variety of issues, including safety] have escalated…”
    • Seven BHP workers died in Australia and South Africa in 2008/09.
    • “Eleven BHP staff… died while on the job in 2008.”
    • On 22 July 2009 WA Minister for Mines & Petroleum, Norman Moore, praised BHP’s efforts to improve safety but said “It is very difficult to understand sometimes why fatalities occur within the safety frameworks that operate in most major mining companies…” said on 22 July 2009

    Warren Edney, an analyst with the Royal Bank of Scotland and occasional media commentator, spoke in relation to the safety record of BHP’s Pilbara operations, where five workers died.  He said in the AFR article:

    “It’s better than Chinese underground coalmining but that’s not a big tick, is it?… In part you’d say that we’ve undergone this mining boom in WA so you’ve got workers who haven’t had the safety brainwashing that other parts of the workforce may have had over the last 10 years.  Part of it reflects that and part of it may be that people get pressed to do things quicker.” [my emphasis]

    It seems odd to compare the safety performance of an open-cut Australian iron ore mine with “Chinese underground coalmining”.  Similarly describing safety education and training as “safety brainwashing” is unusual.  SafetyAtWorkBlog has contacted the Royal Bank of Scotland for clarification of Warren Edney’s comments.

    The AFR has almost been leading the Australian media pack on reporting of safety management in 2009,  partly due to the OHS harmonisation regulatory program and its impact on business costs.  This may also be due to some of the concerns about increased union activity on worksites under the new industrial relations legislation.  The AFR should be congratulated for discussing the OHS context of BHP’s iron ore production figures and providing a front page prominence.

    Kevin Jones

    Behavioural-based safety is no different to traditional safety management

    Sometime ago SafetyAtWorkBlog wrote that “engagement” was just a new term for “consultation”.  Rebadging or rebranding occurs in the safety discipline as much as any other but our internet ears pricked up at some recent comments in a  Canadian podcast from Safety Excellence.

    Shawn Galloway and Terry of ProACT Safety is discussing traditional approaches to safety management and how they fit into his philosophy of safety excellence.  They say this about behavioural-based safety (BBS):

    “[People] come back in with advanced strategies, like behavior-based safety and it’s the same old thing.  Everything on the behavior-based safety list is already covered by a rule or procedure in traditional safety.

    A lot of times it’s an admission of failure of their traditional safety program…”

    It is refreshing to hear a BBS specialist acknowledge that the role for BBS is to progress safety beyond compliance and that compliance strategies, what Galloway describes as “traditional safety”, are fundamental to a company’s safe operation.

    For those enlightened safety professionals who seek a deeper understanding of their discipline thr0ugh alternate perspectives, this particular podcast is very good.

    The full podcasts are often worth listening to as they discuss safety culture issues, performance indicators and many more of the current safety management concepts.

    Kevin Jones

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