Trust, culture and productivity

In September 2015 Dr Matthew Hallowell will be speaking at the National Convention of the Safety Institute of Australia. Hallowell is a bit of an unknown to the Australian occupational health profession so SafetyAtWorkBlog posed a couple of questions to him as an introduction.

SAWB: Is it possible to establish trust and open communication in a company or industry sector, that has a fractious industrial relations relationship with trade unions?

MH: “This is a truly fundamental question to the industry that applies broadly to all project management functions, not just safety.

I think trust can be developed more easily in the context of safety (rather than productivity, for example) because safety involves altruism. I think trust is most dependent on the extent to which the various organizations on a project are willing, able, and encouraged to work together to solve a problem regardless of the contract structure.

In my opinion, integrated project delivery and design-build project delivery methods offer us a new opportunity to work together and build trust because there are more shared objectives and shared incentives.

The traditional lump-sum, design-bid-build contracting strategies with typical regulations around the world (e.g., OSHA that places safety responsibility solely on the contractors and subs), severely limits the opportunity to work together on any one goal.”

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An OHS conference split into monthly meetings

I am a Life Member of the Central Safety Group (CSG), a small network of OHS professionals who meet in central Melbourne each month. CSG seems to me to provide the best return on investment for professional development in my area and I’d like to recommend  membership, if you are local.

The Central Safety Group has operated for over 40 years, continues to meet monthly, providing access to important guest speakers, like those listed below, and to networking opportunities. Continue reading “An OHS conference split into monthly meetings”

New research lays down the challenge on quad bike safety

Cover of 24ESV-000144In June 2015 a research report was  presented to a traffic safety conference in Gothenburg, Sweden that is set to reignite the debate on quad bike or all terrain vehicle (ATV) safety in Australia.

The paper entitled “The Australian Terrain Vehicle Assessment Program (ATVAP)” (Paper No.15-0144-W in the Technical Papers section of the

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ACTU Congress’ draft OHS policies deserve serious analysis

Pages from draft-2015-actu-congress-policies-2015-consolidatedThe Australian Council of Trade Unions (ACTU) commences its 2015 Congress this week.  Each year around 800 trade union delegates meet to discuss changes to policies and to develop or refine strategies. This year the ACTU released its draft policies publicly prior to the Congress.  These policies have a long and strong historical and industrial relations context.  Occupational health and safety (OHS) is an important part of these policies and should spark discussions in the union movement and the OHS profession.

Early in the document, the ACTU states its “bargaining agenda” in which is included

“better work, life and family balance.” (page 7)

Curiously, the ACTU has chosen “better” rather than “safe”.  Better is a more inclusive term but harder to define.  Better for whom?  Better could be better paid or more secure or safer.

Trade unionists often see OHS as being monitored and enforced through the mechanism of the Health and Safety Representatives (HSRs) and would argue that OHS is throughout all the draft policies due to the HSR role but there are more workplaces in Australia without HSRs than with and it is worth considering the policies as independent from the HSR structure, if that is possible..

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Everyone wants a quick fix – OHS is no different

One of the professional disciplines that has had the biggest impact on occupational health and safety (OHS) management in Australia has been sociology but that influence seems to be waning as it fails to compete with the managerial imperative of short-termism and the quick fix.

This demand for a quick fix is partly a result of the increased sensitivity to reputational damage of both the organisation and the executive. This can be seen by the increasing attention to apparent solutions to safety problems of the individual worker, for instance, resilience training which is primarily about the individual toughening up.  Neuroplasticity has entered OHS by saying that the individual can reconfigure their brain to, somehow, work more safely. Of course, the ultimate short-term solution to most workplace problems has existed for years  – sack the worker.

All of this denies the organisational influence on workers, managers and executives because organisational change is hard and it takes time, both are challenges that do not fit with modern expectations of business.

One of the clearest examples of the inability or unwillingness of executives to improve OHS through organisational change is the management of

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Dead Men Tell No Tales – Safety Storytelling

A common theme throughout presentations at the Safety Asia Summit in Kuala Lumpur was the need to communicate safety and health clearly and concisely to variety of nationalities with a variety of literacy levels. My presentation aimed at reminding the OHS professional delegates that they may already have skills that they could use in communicating safety issues to their audience or workers and contractors.

Every culture has stories. Stories have been the dominant way of teaching for centuries but we are gradually losing some of our innate storytelling skills or we do not see how they may be relevant to the workplace. OHS professionals could benefit from redeveloping those skills and also encouraging those skills in others. Stories can be a base for teaching,listening and, in OHS parlance, consultation.

The story

Quite often people in business talk about “the story” without really appreciating the complexity of storytelling, or the power of storytelling. Here are two quotes about stories that I plucked from a marketing brochure:

“The story is what drives the bond between the company and the consumer.”

“Stories can be used to communicate visions and values, to strengthen company culture, to manage the company through change and to share knowledge across the organisation.”*

There is some truth in these quotes but the purpose of the quotes undermine their value. The book these are from discusses storytelling in terms of branding and advertising, in other words the purposeful manipulation of people’s desires. For marketing and advertising is the sector where storytelling has been most effective in supporting the selling of products and the selling of ideas.
Continue reading “Dead Men Tell No Tales – Safety Storytelling”

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