Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)

This article is republished from The Conversation under a Creative Commons license. Read the original article.


The gig economy is in trouble. Rideshare drivers are cancelling in droves. Wait times for food delivery are ballooning out and driver shortages are leading to food waste.

So, what’s going on? To find out more, I interviewed 30 Melbourne gig workers who worked as rideshare drivers, food deliverers or for task-based platforms such as Airtasker.

I also spoke to 30 customers who use such services, and to 20 industry stakeholders. My colleague, Elizabeth Straughan from the University of Melbourne, conducted a further ten interviews with gig workers after the pandemic set in, to learn how they’d been affected.

Continue reading “Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)”

Sunlight on “an atmosphere of fear’

The Queensland Government and Premier Annastacia Palaszczuk have been under heavy criticism for their workplace cultures and leadership since the release of the Coaldrake report last week – a “review of culture and accountability in the Queensland public sector”.

The report is very critical of the Queensland government’s management of the public service, identifying problems with the overuse of external consultants, issues of unfairness, the lack of transparency and openness, bullying and more. These findings could apply to most of the contemporary public sectors in Australia nationally and locally (as well as most medium- to large-sized companies).

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‘Enough was Enough’ over a decade ago and the mining industry failed to act then

The recent report on sexual harassment at West Australian mine sites deserves national attention for several reasons.  The stories are horrific, partly because many of us thought such stories were in the distant past.  The fact that many are recent should shock everyone into action. 

The report “Enough is Enough”is highly important, but its newsworthiness seems disputable.  Some media have covered the report’s release but the newsworthiness, in my opinion, comes less from this one report but from the number of reports and research on sexual harassment, bullying, abuse, disrespect and more in the mining sector over the last twenty years that have done little to prevent the psychosocial hazards of working in the mining and resources sector and especially through the Fly-in, Fly-Out (FIFO) labour supply process.

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Not all suicides have a mental health condition

Most suicide prevention conferences I have attended have been dominated by mental health analyses, strategies and spruikers. The slow change in that dominance began around Professor Allison Milner’s research in 2018 and her questioning of the evidence of a mental health base but stalled with her untimely death a year later. A recent research paper in the American Journal of Preventive Medicine may be the spark to reignite the discussion on suicides that do not have a mental health connection.

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Look to Enforceable Undertakings for OHS lessons

There are more work health and safety lessons from a Near Miss incident than a workplace death. There is also more information about how occupational health and safety (OHS) should be managed in an Enforceable Undertaking (EU) than there is from a prosecution.

Recently there were several EU’s in Queensland that illustrated these OHS management lessons. Here’s a discussion about one of them

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Cooperation, duty of care, jail, death and a simple message

The details of the death of disabled woman Ann Marie Smith are horrific. (Readers can look them up online but be warned that they are confronting) Last week the South Australian police (SAPol) charged two directors of Integrity Care SA, Amy June Collins and Alison Maree Virgo, and the company itself with criminal neglect causing death and failing to comply with a health and safety duty of care, according to one media report.

There are many occupational health and safety (OHS) lessons from Smith’s death, but one of particular note is that the South Australian Police and SafeWorkSA conducted a joint investigation. Deputy Commissioner of Police Linda Williams said, in a media release:

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Safety (funding) differently

When Tony Abbott was the (Liberal) Prime Minister, he reduced the commonwealth grants program substantially as part of his austerity and “debt” and deficit” strategies. This resulted in defunding many occupational health and safety (OHS) support and research units of trade unions, industry associations, etc. OHS has been poorly served ever since. The new (Labor) government has an opportunity to resurrect some of these OHS units by allocating some level of funding and, perhaps, expanding it beyond the traditional consultation triumvirate.

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