Do you fix the fish or the aquarium?

Guest post from Jason van Schie

We can all (hopefully!) agree that looking after workers makes sound business sense. Look after your workers, and they will look after you.

So what is the best way to care for employees? By responding to their symptoms of distress through provision of reactive services like EAP [Employee Assistance Program] and resilience apps (fixing the fish), or by improving the design, management and social interactions at work (the aquarium)?

Let’s park that question for a minute and consider two questions:
1) What happens when we fix the worker but not the work? and
2) If population health is the goal, which approach is more likely to achieve the desired result?

Continue reading “Do you fix the fish or the aquarium?”

Job redesign should be a measure of business leadership

A consistent, manageable workload balanced by official leave and hours allowing social reconnection and mental recharge is ideal. It is the structure on which Industrial Relations (IR) and occupational health and safety (OHS) are based. Many people struggle to achieve this ideal even when it is prescribed by workplace laws. Many jobs simply ignore this prescription. In The Age newspaper on July 15 2023, journalist Jane Cadzow wrote about one of these jobs, the “Political Chief of Staff”. The inherent harm of the job was noted in the headline:

“‘They’re driving me insane’: The 24/7 life of a political chief of staff”

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Learning of ourselves from others

Adam Goodes will be a featured speaker at the 23rd World Congress of Health and Safety At Work in Sydney, Australia, in November 2023. My initial response was, “What does he know about workplace health and safety?” This question is perhaps more indicative of my limited perspective of occupational health and safety (OHS). I have discussed my question with several people over the last week and have a partial answer to my question, but, as is often the case in OHS, more questions arose.

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Calling something an accident hides the truth

Jessie Singer published her book called “There Are No Accidents” last year. It is a pivotal book about safety and our understanding of the social and legal impacts of calling tragic events “accidents”. On June 13 2023, Singer spoke on Carnegie Council’s From Another Angle podcast about her book and the consequences of its publication.

“Accident” is less used in modern media descriptions of incidents involving serious injuries and fatalities than in the past. The term implies an unavoidable consequence or undeterminable cause of a tragic event. The traditional use absolves anyone of responsibility or accountability and, consequently, stymies the deep analysis of causes required if such incidents are to be prevented in the future. The term is the antithesis of occupational health and safety (OHS) approaches which should always start from the aim of harm prevention.

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A rose by any other name… A discussion of “busyness”

Human Resources (HR) professionals must start thinking of worker mental health in occupational health and safety (OHS) as obligations under OHS laws are being refreshed throughout Australia. But the reverse is also true; OHS people must give HR professionals more respect than in the past. As such, new words for psychosocial hazards, job design and workload management may be needed. One of those words could be “busyness”.

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Grievance Culture and Responsibility

Julian Baggini is a philosopher less well-known in Australia than in the United Kingdom but his writings can add to some of the current discussions about occupational health and safety (OHS) and business ethics.

In his 2010 book, Complaint, he analyses our grievance culture and how complaints can and should result in positive outcomes. OHS often seems to run on complaints and to understand how to respond to complaints, it is necessary to understand who is responsible for that response and why.

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When an increase of 0.5 percentage points is described as an outrageous 43% increase

This week the Victorian Government flagged changes to the workers’ compensation premiums and eligibility. This has generated outrage from business lobby groups and the trade unions, and as he is being criticised by both political extremes, Premier Dan Andrews believes his decision, i.e. being hated by everyone, is a winner.

The Age newspaper was one of the first to report (paywalled) on the announcement of these changes on May 19, 2023. Significantly it included a quote from Dr Mary Wyatt on the economic and social importance of injury prevention. Hers has been one of the few mentions of the role of good occupational health and safety (OHS) management.

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