Why does the Human Resources profession struggle with preventing psychological and psychosocial harm?

I am not immune to the worries and potential of using Artificial intelligence (AI) tools in my occupational health and safety (OHS) work and writings. As with millions of others, my relationship is a work in progress.

I have long used the transcription software Otter.ai to transcribe short interviews. It remains less accurate than human transcription, but it remains useful. One of its new AI tools is that it can analyse all of the conversations recorded through Otter.ai or uploaded to it for transcribing. I have years of recordings at OHS conferences, seminars, webinars, and interviews, so I asked this question:

“Why does the Human Resources profession struggle with preventing psychological and psychosocial harm?”

This was its response:

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More clarity on what is reasonably practicable

Reasonably practicable control measures are most often determined by the courts during a prosecution.  Every other determination of reasonably practicable in occupational health and safety (OHS) compliance is an educated guess by employers.  However, this does not always have to be the case, as a short excerpt from the Annual Report of New Zealand’s Ombudsman illustrates.

Pages 52 and 53 summarise a complaint made to the Chief Ombudsman questioning WorkSafeNZ’s handling of an investigation into a:

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Plenty of what and how with a little bit of why

Psychosocial hazards are gaining attention online, but the pace of change remains sloth-like. Two recent online events provide good, basic occupational health and safety (OHS) and organisational psychology information and some insight into the slow pace.

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Significant workplace culture investigation but OHS missed again

Australia’s news media is reporting a shocking report about the workplace culture of parts of the Nine Entertainment organisation – bullying, sexual harassment, abuse of power – all the elements of organisational culture that can be found in any company if one scratches the surface. Scratching is one of the aims of the occupational health and safety (OHS) discipline – investigating the causes of harm at the source.

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Learn about OHS through alternative perspectives

On the iconic discount table in Readings Carlton bookshop is one of the most interesting occupational health and safety (OHS) books – The Careless State by a Professor of Political Science at Melbourne University, Mark Considine. This book was not written by an OHS specialist with all the associated ideological and philosophical baggage. And really, it is mainly one chapter that justifies the description “Worker’s Health and Safety.”

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“Does my business comply with the OHS/WHS law?”

Employers struggle to know if their businesses comply with the local occupational health and safety (OHS) or work health and safety (WHS) laws. They always have and, likely, always will. Employers are hungry for certainty and are often annoyed with OHS advisers who refuse to give a definitive answer to the question in this article’s title.

In the 1990s, particularly in Victoria, there was almost a frenzy for a simple audit tool developed through WorkSafe Victoria called SafetyMAP. It disappeared well over a decade ago, but my Goddess, it was popular, and small business operators especially wanted it. Even when its effectiveness was questionable.

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Positive duties everywhere

One area where human resources (HR) and occupational health and safety (OHS) do not overlap in practice is diversity, equity, and inclusion (DEI), but they should. OHS cannot operate without effective consultation, and part of that effectiveness comes from a diversity of information, respectful conversations, and the inclusion of sometimes uncomfortable perspectives or truths.

Recently, the Victorian Equal Opportunity and Human Rights Commission (VEOHRC) published a guideline on race discrimination in the workplace, which illustrated the need for HR and OHS to begin talking (and listening to) the same language.

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