Category: Professional standards

An Ombudsman for the safety profession

WorkSafe Victoria is very keen for the safety advice and management discipline to become professional.  It is providing considerable technical and financial support to the Safety Institute of Australia and other members of the Health and Safety Professionals Alliance (HaSPA).  The current status of HaSPA in Australia has been discussed in other SafetyAtWorkBlog articles.

HaSPA likes to compare itself to other managerial professions such as accounting, medicine and the law, and is trying to establish a contemporary profession.  One of the professions mentioned, law, an established profession for hundreds of years, is seriously considering the introduction of an ombudsman, a concept that should have been established already for the safety sector.

According to a media report in The Australian on 4 September 2009:

A taskforce of federal and state officials is working on a plan to create a national legal ombudsman with unprecedented power over the nation’s lawyers.

If the plan goes ahead, the ombudsman would be able to set standards for all lawyers, oversee the handling of all complaints from consumers and intervene with the profession’s state-based regulators.

One option being considered would establish the office of the legal ombudsman as a new national institution drawing authority from a network of uniform state laws.

This would unify the regulation of lawyers and give state governments a role in confirming prospective candidates for the new national office.

Lawyers, rather than taxpayers, could be asked to pay for the cost of establishing their new regulator.

The taskforce, which has been appointed by federal Attorney-General Robert McClelland, is examining the possibility of establishing the new office as the centrepiece for the promised regulatory overhaul of the legal profession.

OHS law in Australia is undergoing its most major national review in decades.  Shouldn’t the safety profession also develop the “Office of the Safety Ombudsman”?  The legal profession is doing all the work on a model.

Australia has a tradition of effective industry-based ombudsmen.  A list is available online but the most publicly well-known would be the Telecommunications Industry Ombudsman.

[In the last couple of years the safety profession has heard from the Victorian Health Services Commissioner, Beth Wilson, on the purpose and role of the commission and how the safety profession can learn from her support, adjudication and  advocacy.  The commissioner is not an ombudsman but there may be a role for a safety commissioner to address WorkSafe’s concerns over the quality of safety advice being provided by safety professioanls to business.  A video of Beth Wilson briefly discussing the role is available on YouTube.]

The application of an Ombudsman model in the safety profession should be discussed but similar objections will be raised to those of the legal profession in the article quoted above.  Underpinning the objections is that an established profession is resistant to change and suspicious of relinquishing the power it has established over its lifetime.

If the safety advocates are truly committed to establishing a contemporary profession, the concept of a safety ombudsman must be discussed or else  the system of self-regulation will continue and so will the lack of independence, the lack of accountability, the limited communication and the lack of faith by the general community that safety professionals can be trusted to do a good job.

Kevin Jones

The importance of handling professional complaints professionally

Any member of any profession can be subject to the complaints process of that profession’s governing body.  A complaints procedure is an essential element of any organisation.  In fact, one could argue that the professionalism and maturity of an organisation can be judged by how that organisation investigates and handles a complaint.

Not only must a complaint be handled professionally, it must be seen to be handled professionally.

Regardless of whether a complaint is valid or baseless, it is essential to have

  • Clear guidelines on how to make a complaint and the consequences of lodging a complaint;
  • Defined complaints handling procedures;
  • Complaints procedures that have been tested through desktop exercises and simulations;
  • An independent assessor/mediator;
  • An understanding that of natural justice;
  • An independent appeals process; and
  • The commitment to support, in practice, the professional ideals espoused.

Many executives, particularly of volunteer organisations whose good intentions are often not supported by the necessary administrative procedures, resources or skills, run the risk of exacerbating both frivolous and valid complaints.

As can be seen by some of the articles in SafetyAtWorkBlog, from James Hardie Industries to restorative justice to handling aggressive customers, people expect a certain dignity and accountability in their professional dealings.  A major element of safety management, and basic professionalism, is the ability to apologise when mistakes have been made.  For only through an acknowledgement of mistakes can the integrity of a process be (re)established.

Australia’s Prime Minister, Kevin Rudd, has shown the power of the apology when he acknowledged in 2008 the injustices done to Australia’s indigenous population.  It took courage to apologise for actions done long ago by someone else.  The ability to apologise shows a maturity and professionalism that is still lacking from many Australian organisations, voluntary and corporate.

Kevin Jones

The importance of independent advice at Board level

The recent court decision by Judge Gzell on the previous directors of James Hardie Industries generated considerable media attention in Australia for many reasons; a primary reason is that the company is perceived as making its profits at the cost of its employees’ health.  The social and corporate cost of inadequate workplace and product safety management is now clear to everyone, even public policy makers.

Another area of attention has come from how Judge Gzell’s decision has affected the operation of company boards and the roles of directors.  This is hugely important to the big end of town but the rules apply to boards big and small.  In August 2009 Regnan (Governance Engagement & Research Pty Ltd) identified three major points from Gzell’s decision; the third is the one that is most broadly relevant.

“Non‐Executive Directors – Today more than ever, investors need competent directors from diverse backgrounds, and this case highlights the critical role non‐executive directors play in overseeing and interrogating company management.  While the facts of the James Hardie case are very specific and do not create additional responsibilities for directors, it does underscore the value at risk when non‐executives fail to perform their role and highlights the role of independent directors to satisfy themselves through the taking of advice wholly independent of management.” [my emphasis]

The need for independent advice is regularly identified as an important element of effective risk management for all industry and professional sectors.  A board of “yes-men” can do a disservice to an organisation in a very short time.

The OHS professional often seeks a “devil’s advocate” role at senior management level yet to achieve that level of influence one often has to “sell one’s soul to the devil”.  It may be possible to be an independent director who holds strong OHS opinions but one would never achieve such a position unless one could demonstrate business acumen, and business acumen often requires the dilution of principles.

The environmental movement has shown one pathway to corporate influence but it is hard to identify an environmental advocate who has achieved corporate influence while maintaining a grass-roots credibility.  Similarly, at some point in the OHS professional’s career it is necessary to choose between the ideology from which progression has come and the career progression that requires a reinterpretation of that ideology into the corporate mould.

Is it possible to represent core OHS principles at board level without “joining the darkside”?

Kevin Jones

New Cleaning Standard

The Victorian Government has released a revised cleaning standard for the hospital and healthcare sectors but many others would find the information of direct relevance, particularly those who like to state they meet “world’s best practice”.

The standard is supported by a good short newsletter.

Many businesses and industry OHS professionals can feel like they are audited to death.  This is particularly so in the healthcare sector so it is with interest that the government has dropped the lodgement of scores for internal audits.  However the benchmarking exercise will continue with three annual external audits.

Those SafetyAtWorkBlog readers who are also auditors, inside and outside the health system, may find the overview on auditors of interest.

Kevin Jones

UK’s HSE wants OHS professionals to be accredited

In early July 2009, the Chair of the Health and Safety Executive (HSE), Judith Hackitt spoke in favour of an accreditation system for OHS professionals.  This has particular relevance for those countries and professionals associations which follow some of the UK initiatives.

Hackitt is quoted in the HSE media release said:

“We do believe that there is a need for an accreditation system within the competency framework for health and safety professionals. We have no interest in HSE directly controlling or regulating such a scheme, but we are very keen to ensure that all professional bodies who establish an accreditation scheme do so in a way that measures competence in practice, not just acquired knowledge.

“Accreditation must include continuing professional development as a requirement as well as a means of sanction, with real teeth, for anyone who acts unethically in their professional activities – including providing inappropriate advice or guidance.”

She said that those involved in health and safety needed to be competent to assess and manage risk by applying common sense, taking a proportionate approach and exercising judgment about what is reasonable.

Competence is one of the cornerstones of the new health and safety strategy for Great Britain, and HSE wants to see increased competence as the basis of a more sensible and proportionate approach to managing risk.”

SafetyAtWorkBlog asked the Institute of Occupational Safety and Health (IOSH) for their response on the issues raised in Hackitt’s speech.  The response is below

Richard Jones, IOSH’s policy and technical director, said: “IOSH has long advocated some form of official accreditation of the health and safety profession. It is something that has been mooted for many years, but has never had formal government support, so has never got off the ground.

“The present system in the UK means that anyone can operate as a health and safety consultant. This means some businesses are likely to be getting advice from health and safety consultants with inadequate qualifications and experience or none at all. We feel this is wrong. You wouldn’t have an unqualified doctor looking after your medical needs, so why should you put lives at risk because of incompetent health and safety advice.

“Employers have repeatedly asked for better guidance on how to identify competent assistance, so they can be sure they’re getting good quality health and safety advice. We believe an accreditation scheme will help reassure them about the competence and suitability of the person they’re engaging.”

Richard added: “IOSH has been actively pushing the need for accreditation for some years now, in evidence to two select Committee Inquiries, through our ‘Get the best’ campaign and lobbying activities, and more recently through our ‘manifesto’. We’ve had discussions with government, the Health and Safety Executive (HSE), MPs and other stakeholders on the need for an accreditation system for health and safety practitioners.

“We believe the majority of consultants are doing good work and providing a valuable service. IOSH’s professional development scheme helps ensure our members keep their knowledge and skills at a satisfactory level. However, the scheme obviously doesn’t apply to those who aren’t members of IOSH. Our hope is that an accreditation scheme will mean that all those working in the health and safety field have sufficient qualification, skills and knowledge to do the job properly and are maintaining these on a regular basis.

“At a meeting on 21 July, representatives from the HSE and key health and safety organisations came together to discuss an accreditation scheme for health and safety consultants. These stakeholders will now form a ‘steering group’ looking to take the proposal forward. It is hoped that an accreditation scheme could be introduced by around autumn 2010.”

Some Australian readers may want to keep an internet eye on the Australian OHS professionals’ alliance HaSPA.

Kevin Jones

Professionalism and academia

The Australia safety industry is being pushed by OHS regulators to improve its professionalism.  Upgrading of qualifications in any discipline always generates conflict between the educated and the competent.  OHS is no different.

In The Age newspaper on 20 July 2009 was an interesting article that provides a brief overview of postgraduate studies.  The article makes no mention of workplace safety courses but provides an interesting illustration of the dichotomy above.

The full article deserves reading as it illustrates cost and time issues but there were several points made that seem pertinent to recent moves in the OHS profession.

The president of the Council of Australian Postgraduate Associations, Nigel Palmer, is quoted as saying

“It’s clear that we’ve seen a dramatic increase in fees. Whether or not there has been a corresponding increase in the quality of those courses remains an open question”.

Most postgraduates undertake their studies while employed.  This makes it much easier to manage time, if the company provides study leave options, and it provides a ready source of material for business studies, in particular.  Some companies also assist with the payment of fees.  This is not the case for those who are seeking employment or who are self-employed.  The costs in money and time almost makes postgraduate study an impossibility.

The postgraduate courses themselves are often hard to define.  Professor Richard James of the University of Melbourne’s Centre for the Study of Higher Education admits that most institutions would have difficulty defining a master’s degree.

Holly Alexander chose to study outside the universities after completing a Bachelor of Arts degree.  She found the practicality of her course immensely useful and the article identifies a crucial differentiation between academics and practitioners.

“Of critical importance to her was the fact her teachers practised their craft and provided invaluable industry contacts.”

The OHS profession in Australia is developing a “core body of knowledge” which seems to be vital to the profession but noone has explained why, even though hundreds of thousands of dollars are being spent on the task.  And still there remains those experienced OHS professionals and practitioners who wonder why after twenty years of successful consulting and advice they need to benchmark themselves to “prove” their professionalism.

Outside the core body of knowledge, Holly Alexander’s point above is very important.  The academics and educators in any profession need to have an industry network that functions in the real world and their professional skills must be able to be applied practically, otherwise the qualification is meaningless.

Kevin Jones

OHS regulator resources in perspective

It is essential for corporate OHS policy-makers to leave their high-rise offices to experience high-risk workplaces such as factories and small business.  This exposure to reality will add a practicality and ease of implementation to their OHS initiatives.

3i17 coverIn a similar way it is important that OHS professionals in industrialised nations with online references immediately to hand, and assistance at the end of a mobile phone call, realise that workplace safety can implemented, taught and regulated with a lot less.  Some countries have no option but to work with lean resources but good skills.

In 2002 I conducted an interview with Stanley D Pirione, the Deputy Commissioner of Labour for the Solomon Islands.  In 2008 Mr Pirione was the Under-Secretary – Strategic Policy and Reform of the Public Service.  Over the last seven years, the Solomon Islands has faced many political and economic crises.

The interview below is from 2002 but, I think, it is a useful reminder of how some our colleagues have to achieve similar performance targets with a lot less.

Kevin Jones

SAW: Could you provide us with an outline of your Department’s activity and structure?

SP: Eight workers usually staff the OHS Unit but at the moment, we have only 3 workers. We operate under the Labour Division of the Ministry of Commerce and Employment and Industries. The main objective is to provide protection for workers from work hazards, promote and control safety and health at the workplace and provide advice to employers and employees about their respective duties as stipulated in the various Acts and Laws. We also carry out inspections on work policies and practices within industries to ensure compliance with our standards.

We also have Labour Inspectors who conduct respect inspections and surprise inspections. We usually go on tours to the provinces. The geography of the islands means that the islands are very far from Honiara, the main place. We conduct no more than two or three visits a year.

We promote Labour laws through the local newspapers, brochures, even through the radio. We host workshops and seminars for the middle managers and health and safety officers.

SAW: Does the Department’s workforce include the Inspectors?

SP: We usually conduct inspections on Honiara because it is less costly and close to our offices. The islands are very scattered and it can take 10 to 15 hours to travel by boat to the other side. To go by plane is too costly.

We do have overseers in our sub-centres but due to the government problems, some of the workers have been called back to the main centre in Honiara. But what we are doing now is we are providing “extension services” where we appoint workers from the private sector to do labour inspections for the Government. We go through a number of procedures with them; the Government blesses them and gives them the mandate to inspect. These people then have the same powers as the Labour Officers. We are opening up for those in the private sector.

For the past 16 or 18 months, the rate of inspections has really declined because of our problems in the Solomons.

SAW: How is the integrity of the inspection by the “extension services” maintained?

SP: We appoint inspectors in their own respective fields, especially those in manufacturing, mining, fisheries and forestry. Each inspector inspects within his own area of work.

SAW: In a country of limited resources, what is the major source of information on new OHS hazards, or hazard controls?

SP: We always tip in on ILO Suva who give us much information. Last year, two of our officers attended regional workshops on health and safety in Nadi. We make use of this information and then disseminate it to the industries.

However, the standard of information to the public is very low. Most of the workers in the industries are not really aware of the safety standards. The Government itself has not really recognised the role of the OHS Unit. We work on every possible means of resources that we have in giving them out to these people.

SAW: How long has the Solomons had workplace safety legislation?

SP: Since Independence. We have only two Acts here – the Workers Compensation Act and the Safety At Work Act. They were enacted in Parliament in 1982 and the latest review was in 1996. We still need to update these Acts because there are a lot of things to be done.

The standard of safety practiced by foreign companies in the Solomons is very much higher compared to our safety legislation. The Safety At Work Act is too general. It does not cover specific industries like those in mining and fisheries

SAW: I suspect that overseas companies dominate mining.

SP: So far, we only have one mine and mining company, an Australian company. But it is the logging industry that has dominated the workforce here.

We have 15 to 18 logging operations in the Solomons, mostly from Malaysia. The problem is that this group do not enforce their labour standards here, compared to the New Zealand and Australian companies.

SAW: Do the Solomons pay close attention to voluntary standards imposed by overseas companies?

SP: The conditions we place on foreign companies when they move in are to make sure that their standards match ours. But there are too much politics involved and then they will just get through. We usually make use of the powers that we have available through our legislation. We give companies enough time to improve on their standards. Mostly when the investors come in we say this is what we expect from you.

SAW: Many countries have to balance the enforcement of safety standards so as not to deter investment. Is that the case in the Solomons?

SP: The Government has appealed to all the Departments to facilitate as much as possible to let these people in. There should not be any hindrance, there should not be any delay in processing whatever they intend to do. In fact health and safety is also treated as a hindrance to their intended activities but we always state that they should not operate below our standards.

SAW: Do the Australian companies have difficulty in that arrangement?

SP: The Australian companies in mining and manufacturing have higher standards than their Asian counterparts. We always use their standards to inspect, particularly in the Asian logging companies. We are using Codes o Practices as guidelines, from New Zealand, even from Australia. We use them as a standard, we know that that is higher than the one we have here but we know that that is internationally recognised.

SAW: Is logging the dominant industry in the Solomons?

SP: For the post 10 years or so, logging has been the dominant industry. The logging companies employ 20-30% of the private sector. This is the industry that we have a lot of injuries from. Mostly, minor injuries like cuts and lacerations. Over the last 5 years we have received many accidents from the manufacturing and forestry sectors. We have an average of 2-3 fatal cases each year.

SAW: Principally in the logging industry?

SP: Yes

SAW: Are injured logging workers rehabilitated through the companies’ processes or is the compensation and rehabilitation mainly through the Government’s workers compensation legislation and processes?

SP: For fatal accidents, the company pays out for the funeral expenses. They meet all the payments and sometimes pay some compensation to the worker’s relatives and dependents. That is treated differently from what is required under the Workers Compensation Act.

We follow our own formula and procedures. The companies have nothing to say about that. Once we give a claim, we charge them for negligence, for not abiding by the provisions. There should be no questions about that.

For small incidents like abrasions, contusions or small simple fractures or sprains and strains, we follow the Workers Compensation Act.

But there are particular arrangements that occur between the employee and the employer, outside of the Act. We always welcome those.

SAW: Are the mines in the Solomons open-cut or underground?

SP: Open cut. The mining industry is very new and started about 6 years ago. We haven’t yet tried to make provisions for Codes of Practice with regards to mining. We are confident because of the standard of health and safety within this mining company. We are not concentrating on mining because we know too well that the standards are much higher than in logging.

SAW: What industry do most people want to be employed in? Is it logging because of high pay? Alternatively, is it mining because it is a safe industry with an Australian company? Do the citizens of the Solomons consider safety when they go for jobs?

SP: These industries have generated a great deal of money in a very short time. These have attracted workers because of the high pay and all sorts of allowances. Before that most of the workers were focussing in the manufacturing sector or the fishing sector. Just because the work is lighter particularly in the manufacturing sector, there’s not as much exposure to hazards. There is a lot less risk than in the logging.

The logging companies do pay bonuses for those who are exposed to very dangerous situations.

The fishing is quite similar. Due to the problems in the fishing sector, many workers have left and moved to the logging sector. Most of the workers go to the industries based on higher wages.

SAW: Some countries separate the OHS enforcement of fishing from land-based industries. Does this happen in the Solomons?

SP: The Safety at Work Act is too general. It only mentions responsibilities of employers and workers. It does not say anything about fishing although it gives more time for the Minister responsible to put out rules or regulations. Mostly, the Safety at Work Act covers only the manufacturing sector, not specifically fishing or even logging and mining. We have a bit of difficulty so can only place their obligation under the Safety at Work Act. Regardless of what industry you are involved in, regardless of what activity you are doing, as long as you are the employer, defined by the Law, and then this is your responsibility.

SAW: If you were able to have anything to improve OHS in the Solomons, what would you choose?

SP: We have a range of programs here to give out enforcement standards to workers. We have a lot of workshops and programs targeting certain industries. We also have radio programs, we have field and enterprise inspections. We usually go out on courtesy visits and then we talk with the employer and the employee. It is not like a policing attitude. We suggest, in a friendly manner, what they should do.

We also issue pamphlets and brochures but the problem with all this is that we do not have enough money to carry out all our programs. That’s why we are now establishing “extension services”. The Government then does not have to go and spend money for inspections. We appoint inspectors in their own respective industries.

We also need training programs. We did have a project sponsored by the UNDP, where some of our officers used to go out to New Zealand. Last week, Papua New Guinea’s OHS Division sends us information but now the UNDP has withdrawn its sponsor….

SAW: Many countries have support on workplace safety from the trade union movement. Is that so in the Solomons?

SP: The union movement in the Solomon Islands deals with wage increases and other conditions of services but not necessarily on occupational health and safety. It is quite weak. Many workers have been frustrated by the weaknesses of the union. The union movement has been talking too much about politics and not concentrating on their members or increasing the membership.

The safety standards have not really been discussed in negotiations. They are more concerned with better wages and better housing.

SAW: The political problems have resulted in some areas that you cannot go to. How much did the instability hamper you Department’s operations?

SP: During the 1997 Government there was a lot of consultation with overseas groups from Australia and New Zealand providing seminars. There was a lot of motivation. We have tried very hard to improve on labour law reviews. We also tried to work out Codes of Practices in new areas, put up new Regulations. The activity of the OHS Unit have been gradually increased since 1997. The Government has been very supportive of our work plans. The Government gave us a vehicle to use to carry out inspections.

Due to the ethnic problems of the Solomons, nearly 50% of our operations have been affected. There are no finances. Some of our workers have been left out. A former OHS Officer is now a Minister of the Government. He resigned, went home and then ran for election. Some of our workers now work in the private sector. This is because the Government has not been very supportive in addressing the problems we have encountered.

We are optimistic as things gradually improve. It is only law and order that is the problem we have right now. But we are optimistic, we are now establishing the “extension services”.

Recently I conducted two inspections. One was a logging company in one of the provinces and I will be going out inspecting in July, August, and September. By the end of this year, I should have covered at least six or seven logging companies.

We have just finished one workshop and we are trying to have another in June.

SAW: Thank you very much for your time.

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