Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)

This article is republished from The Conversation under a Creative Commons license. Read the original article.


The gig economy is in trouble. Rideshare drivers are cancelling in droves. Wait times for food delivery are ballooning out and driver shortages are leading to food waste.

So, what’s going on? To find out more, I interviewed 30 Melbourne gig workers who worked as rideshare drivers, food deliverers or for task-based platforms such as Airtasker.

I also spoke to 30 customers who use such services, and to 20 industry stakeholders. My colleague, Elizabeth Straughan from the University of Melbourne, conducted a further ten interviews with gig workers after the pandemic set in, to learn how they’d been affected.

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“the job is never done”

Every so often, there are sufficient numbers of workplace deaths and injuries that a government feels the need to act. In 2019, the Queensland government closed down its mining sector for a “safety reset”, which required every mine worker to be retrained in occupational health and safety (OHS). Recently Western Australia needed to act on deaths in its farming sector and has established an inquiry into the issues.

Farming is perhaps the hardest industry in which to affect change. It is dominated by male workers and farmers. It has next to no union presence. OHS inspectors rarely attend farms except after a severe injury or death.

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Do what you know is the right thing to do

Currently, Australia has an increase in hospitalisations of people with the latest COVID-19 variants and influenza. The Victorian Government, in particular, is resisting implementing a mandatory requirement for masks even though this Winter had been flagged as a season of high risk for transmissible infections, and such control measures were shown to be effective in previous years.

Regardless of the politics in the Victorian Government’s decision, and there is a lot of politics there with an election in November, what should employers do to reduce the risks of workers catching or transmitting the virus, and so maintain continuous operation and production?

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Victorian sexual harassment recommendations protect workers – sort of

In light of many workplace sexual harassment scandals in Australia, the Victorian Government established a task force to look at the issues and make recommendations. That task force has released its findings, the government has responded, and the media has focused on mainly one issue – non-disclosure agreements (NDAs) – missing out on other important information. And questions like, why did Victoria have the task force at all?

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What’s not worked on workplace mental health

We need to seek alternative perspectives to better understand ourselves and our place in the world. In 2020,Takenori Mishiba wrote about comparative perspectives of workplace mental health laws. The book has been published in a more affordable paperback edition very recently. The attraction of this book is that Australia was not part of Mishiba’s research.

On the first page, Mishiba states that:

“…there is currently no precise legal definition of mental health.”

This alone should generate great concern in the occupational health and safety (OHS) discipline.

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Mixed OHS messages from business groups on COVID-19

COVID-19 and its variants persist as real risks in Australian workplaces, but employers want workers to continue to return to workplaces. Most of these workplaces have not been redesigned to increase ventilation. Most persist with long desks of multiple users in open-plan arrangements, although some continue with almost continuous cleaning regimes. Employers can argue that they are following public health guidelines (or their absence), but the occupational health and safety (OHS) risks still need managing.

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Possible Treasury and Industrial Relations white papers before the Job Summit and October Budget

So what level and type of well-being budget did Dr Jim Chalmers commit his government to? A lot less than we anticipated last week. Dr Chalmers gave a nod to the work of his New Zealand counterpart but seems to be waiting for further discussion in the “jobs summit” in September 2022.

Michelle Grattan has written that:

“A coming test for consensus will be the September jobs summit. This will be an ideas-gathering exercise, but the government will also want to shape it as a prelude to the October budget, and that will require some common messages.”

Regardless of Dr Chalmers’ intention to develop a well-being budget, the jobs summit will have the same tripartite of industrial relations and occupational health and safety (OHS) invitees. Unless Dr Chalmers and Treasury offer up something fresh, like an OHS perspective on the prevention of mental health, innovation is unlikely. Little more than “in-principle” agreements should be anticipated.

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