When empathy is also harmful

One of the favoured characteristics of a successful corporate leader is empathy for those under one’s duty of care. The logic is, if you care about your workers, you will look after them and prevent them from harm. But in some jobs, the empathy needed to do the job well also exposes workers to psychosocial harm. This issue of vicarious trauma is an element of our increased attention to workplace mental health and is receiving global attention.

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Excellent (and free) Australian guide on psychosocially healthy workplaces

Readers have shown considerable interest in the EU-OSHA e-guide for psychosocial health at work. A similarly formatted document has been released by Workplace Health and Safety Queensland in support of the new “Managing Psychosocial Hazards at Work Code of Practice 2022“. The Mentally Healthy Workplaces Toolkit is an interactive PDF slightly more sophisticated than the EU document through its extensive use of hyperlinks to external information sources.

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Plain psychosocial health guide has great potential

Recently the European Agency for Safety and Health at Work released an “e-guide” on managing stress and psychosocial risks at work. It offers a radical contrast to some of the information on risks and burnout that originate from the United States.

The e-guide is really a PDF file that uses the software’s features to establish links between the table of contents and relevant pages of information. This is a little “old school” but the Agency often does this, I think, to allow for wide distribution and easy application.

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Is psychosocial harm always preventable?

Occupational health and safety (OHS) in healthcare is a unique experience. Patient care and patient safety seem to override the OHS duties for healthcare workers. This is understandable given the culture and purpose with which people work; however, it is short-sighted, especially on the issue of mental health at work.

A new book on burnout (yes, another, and there are even more) was published recently on the issue of preventing burnout for healthcare workers, written by John Halbesleben. This 2nd edition has a slightly revised title to reflect the changing emphasis on mental health at work.

Halbesleben writes that the first edition from 2009 tried to convince readers that burnout was an occupational risk. Since then, that fact is now accepted, and not just because of the coronavirus pandemic. He writes:

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Extreme heat

Global warming is affecting how we work just as much as how we live. Working in Heat policies are designed based on experience rather than meteorological and climate forecasts, meaning these documents are always chasing reality and not getting ahead of the occupational hazard.

On January 19, 2023, Steven Greenhouse (coincidental name) looked at the topic of working in extreme for Nieman Reports writing that:

“High heat can be a big problem for the nation’s workers, not just farmworkers and construction workers, but delivery workers, utility workers, landscaping workers, and warehouse workers.”

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Mental health book should be influential due to lack of bullshit

Some of the recent guidance on mental health at work from occupational health and safety (OHS) regulators is not scintillating or even engaging. Their purpose is to provide information with the hope it is presented in a workplace by someone super-communicative and influential. (C’mon, really? We’re talking about OHS here.)

Luckily there is a recent easy-to-read book of fewer than 150 pages that reads like a conversation over a single afternoon with the reader about Mental Health At Work.

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