safety culture – Page 39 – SafetyAtWorkBlog

Technical and practical advice on applying the maturity matrix

Corporate maturity, especially in the area of workplace health and safety, is an increasingly important consideration in determining the preparedness of an organisation to change and embrace OHS as a crucial element of its business operations. There are several advocates of determining corporate maturity usually based around Hudson’s five levels of maturity, the most recent seems to be the Australian Constructors’ Association (ACA) in conjunction with RMIT University (see parts 8-7 of the document pictured below), but these tools are often aimed at the upper levels of an organisation.

Recently the Center for Construction Research and Training (CPWR) produced a series of handouts that apply a variation of the maturity matrix to separate components of safety culture.

These levels include:

Uninformed
Reactive
Compliant
Proactive
Exemplary.

Continue reading “Technical and practical advice on applying the maturity matrix”

“Put the human being first”

One of the most contentious issues in safety management is the treatment of workers compensation claimants. On 18 August 2014, a small qualitative research report into this area was launched in Melbourne. The report, “Filling the Dark Spot: fifteen injured workers shine a light on the workers compensation system to improve it for others”* identified four themes in the workers’ stories:

a sense of injustice
a lack of control and agency
loss of trust, and
loss of identity.

These themes, or at least some of them, are increasingly appearing on the occupational health and safety (OHS) literature. To establish a successful sustainable workplace culture, one needs to establish and maintain trust. Workers also seem to need some degree of control, or at least influence, over their working conditions and environment. Also workers, and managers, need to receive a fair hearing, what most would describe as “natural justice”.

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One hour of OHS discussion on New Zealand radio

On 17 August 2014, RadioLiveNZ‘s Mark Sainsbury devoted an hour to discussing workplace health and safety. Given New Zealand has undergone a remarkable change on its occupational health and safety (OHS) strategy since the Pike River disaster, with the restructuring of its regulations and regulator into WorkSafeNZ, the various interviews are worth listening to.

This series of interviews are structured assuming that the audience has no prior knowledge of OHS. The first interview was with a representative of the Accident Compensation Commission, Dr Geraint Emrys.

Dr Emrys lists fishing, forestry, and farming and agriculture as the industries of most concern. This list is not surprising considering the industrial profile of New Zealand but it is curious that mining was not mentioned, even in passing, given the prominence of Pike River.

Emrys is asked about the opportunity to build an overall safety culture for New Zealand. Emrys says that overall campaigns are possible Continue reading “One hour of OHS discussion on New Zealand radio”

Investing in new and young workers can be tough but rewarding

Commenting on the Australian Government’s new employment services model, Anglicare provided a research paper, Beyond Supply and Demand, that referenced occupational health and safety (OHS) and so caught our attention. The report said:

“…job seekers may experience issues with the importance of getting to work on time, keeping the employer informed if they are unable to attend work, and the following of basic policies and procedures, such as those around occupational health and safety (Cortis et al., 2013). The research also identified that this lack of workplace knowledge leads to assumptions that recruits were lacking in work ethic or disinterested in the work.” (page 6)

The report goes on to discuss the social services context primarily but the OHS mention deserved following up. The research by Natasha Cortis, Jane Bullen, and Myra Hamilton states that employers often misunderstand new job recruits and although OHS is specifically referenced only in the mention of reporting accidents, the rest of the quote below should be noted by employers and safety professionals when preparing OHS communications to new workers. Continue reading “Investing in new and young workers can be tough but rewarding”

OHS is not all about covering one’s arse

iStock_000005779267_Small It is very common to hear people say that the core motivation for introducing or improving workplace safety management is to cover one’s arse (to protect oneself from various legislative and reputational exposures), be that the collective arse of management, the board and executives or the arse of the individual worker. This is a fundamental misunderstanding of the intention occupational health and safety (OHS) laws and principles yet the fear of reputational damage is a strong motivator of change with which safety professionals should learn to work and, perhaps, exploit, particularly as the traditional methods for corporate embarrassment, the media, are declining.

The most pertinent research on reputation risk as a motivator for OHS change seems to come from the UK’s Health and Safety Executive in 2005. In a summary report on research into compliance, HSE looked at the motivations of employers for change. It found that reputational damage was one of many motivators and that each was given around the same weight in deliberations but that

“Respondents cite newspaper reports covering serious incidents and requirement to advise customers of incidents as the best way of increasing risk of reputational damage, followed by a requirement to report health and safety in company reports. ” ( page 10)

This change catalyst relies on two increasingly fragile criteria – the media and annual reports. The media has rarely reported on OHS issues unless the incident

has caused major disruption
involves a high profile individual or company
involves children
can be given a party political context.

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Employee welfare must have a “culturally aware” context

iStock_000037261798Small In July 22 2014 Dr. Dave Sharar, Managing Director of Chestnut Global Health, stated:

“Business leaders here and abroad are starting to understand the need for systematic, scientifically proven approaches in alleviating the behaviors and conditions that compromise employee performance. Managing the stress and the counterproductive behaviors that often result, is critical — but the key to success when engaging different populations in different parts of the world is to place these programs in a ‘culturally aware’ context, which lowers barriers and improves both engagement and outcomes.”

Most of the quote is inarguable and links the management of stress to the management of productivity. However what was intriguing was the later part of the quote about locating stress management programs in a culturally aware context in different parts of the world. SafetyAtWorkBlog established a quick dialogue with Dr Sharar about the quote. Below is the result.

A major element of Corporate Social Responsibility has been to try to apply a safety management system across many workplaces that is consistent with a uniform corporate program and values. How can one address the culturally attuned context while still addressing the core corporate safety values?

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Zero Accident Vision and its OHS potential

In 2013 the Safety Science journal allowed open access to an article that discusses “The case for research into the zero accident vision” (ZAV). The terminology is slightly different but seems compatible with the “zero harm” trend occurring in Australia. The authors acknowledge that

“…. many companies with a good safety reputation have adopted a zero accident vision, yet there is very little scientific research in this field.” (link added)

Although the discussion revolves around experience in Finland and Finland has a unique culture, the concepts discussed are indicative of the ZAV:

“accounting for complex contexts;

setting up norms, rules and performance indicators;

identifying the role of safety climate and safety culture;

studying human behavior.”

The authors’ short discussion of context is important as it acknowledges the state of knowledge of hazards and advocates systemic analysis. It also mentions dealing with ‘normal accidents” in complex settings that leads to either looking for safer substitutes or ‘high reliability theory’ and ‘resilience engineering’. Context is vital but there is also the trap of paying too much attention to context and not enough to the hazard, a situation that can often happen with wellbeing programs. Continue reading “Zero Accident Vision and its OHS potential”

Category: safety culture

Technical and practical advice on applying the maturity matrix

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“Put the human being first”

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One hour of OHS discussion on New Zealand radio

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Investing in new and young workers can be tough but rewarding

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OHS is not all about covering one’s arse

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Employee welfare must have a “culturally aware” context

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Zero Accident Vision and its OHS potential

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