Category: violence

Another public service bullying guide

December must be the month for bullying guidances as another workplace bullying guide for employers has been released in Australia, this time by Comcare.

Comcare has changed considerably over the years, particularly with the influx of private companies and organisations under its jurisdiction.  Where previously it’s guidances covered public servants, postal services and the defence forces, it now has member organisations in construction, banking, and transport.  It is this broad membership that creates challenges for Comcare. Continue reading “Another public service bullying guide”

Preparing for occupational violence in fast food outlets

On 17 December 2010, the parents of Luke Adams were abused outside a court in Melbourne, Australia.  The mother of the killer of Luke Adams berated the parents after her son received further time in jail.

SafetyAtWorkBlog touched on Luke Adams’ death in an article in 2009 in which we pointed out that several violent deaths had occurred in, and around, fast-food restaurants and yet there is little focus on the role of the restaurants in these incidents.

On 4 January 2011, the media is reporting that McDonalds has issued a security warning to its restaurants after a couple of violent robberies on its Victorian stores in the last few days.

Such acts in fast-food establishments are particularly worrying because of the young age of many workers in the sector.  Over this holiday period in Australia, many teenagers experience their first “real” work in fast-food outlets and other than working very long shifts (that’s a different story) the experience should present them with a positive approach to work. Continue reading “Preparing for occupational violence in fast food outlets”

Looking at the root causes of workplace violence

Workplace incidents and injuries often occur as a result of inadequate resourcing in staff and time but few OHS consultants are comfortable recommending to clients that additional staff are required or that shifts should be reconfigured or, possibly, that a certain business activity (or the business itself) should be cancelled.  Yet identifying the “root cause” and eliminating the hazard is the aim of the safety profession and, sometimes, a legislative obligation.

A blog article from the National Institute of Occupational Safety & Health in the United States illustrates many of these issues.  In a post entitled “Assaults on Nursing Assistants” unacceptable levels of assault and biting were experienced by aged-care nurses in one survey sample. But the blog not only reported the research results, it recommended some control measures:

“Improving staffing levels may reduce the risk of assault by reducing workload demands and allowing staff more time to spend with each resident and avoiding the need to rush care.” (emphasis added)

These seem sensible control measures in this work situation but will any business really take the recommended actions based solely on safety concerns? Continue reading “Looking at the root causes of workplace violence”

Controlling Christmas party risks is a year-round activity

Every year, around this time, law firms and OHS regulators release statements and good OHS advice about the risks of Christmas and end-of-year work parties.  But companies who wait until now to introduce control measures and policies for the risks of occupational violence, sexual harassment and reputational damage have, largely, missed the opportunity to effectively manage these risks.

The need to enforce safe behaviours at work functions is not a seasonal process but one that is integral to the establishment of a safe workplace culture the year round.  This is not to say that a friendly reminder is not useful but, if managed well, it should be nothing more than a reminder.

Of all the OHS advice for parties, Workplace Health & Safety Queensland is most succinct:

Half price psychosocial hazard books

Rarely does SafetyAtWorkBlog recommend the purchase of books but Federation Press is offering 50% off any Willan Publishing titles through to 17 December 2010.  For those unfamiliar with this publisher, below are some of the titles that are relevant to occupational health and safety:

Safety Crimes by Steve Tombs and David Whyte

Workplace Violence by Vaughan Bowie, Bonnie Fisher and Cary L Cooper

Violence at Work by Martin Gill, Bonnie Fisher and Vaughan Bowie

There are many other titles concerning social issues which may be of relevance to some industrial sectors.

Kevin Jones

Note: SafetyAtWorkBlog occasionally receives review copies from Federation Press but with this special offer, a selection of books have been purchased.

Death at work and work-related death

People die every day.  Some die in their sleep in bed, some collapse in the street, some suicide at a place of their choosing, others die at work.  But for those who die at work there is an important differentiation between dying at work and dying from work.

The differentiation can be fairly simple to determine but can be muddied by workplace politics.  For instance, the South Australian desalination project (video report available) has had one work-related fatality but there have been at least three deaths on-site.  Determining what is work-related is important for safety managers as this affects the way an incident is investigated, the resources allocated to the investigation and the level of emphasis placed on prevention. Continue reading “Death at work and work-related death”

Workplace bullying needs prompt and concise action to be effective

It is very important to treat media reports of bullying with a great deal of scepticism.  An article in the Herald-Sun on 20 July 2010 is a good example of the collation of new and old information intended to generate alarm or outrage.

Werribee Secondary College has had several incidents of occupational violence and school violence.   All schools will have bullying incidents of student to student but these can be minimised and controlled with effort, commitment and vision.  Bullying between staff is different, although the controls are similar, and inhabits the  different legislative context of OHS.  WorkSafe Victoria has been involved with workplace bullying incidents in the education sector in the past.

The Herald-Sun builds on the myth that teachers have it easy because of the amount of leave that is scheduled. The current article entitled “Teacher seeks bullying payout” has a headline about workplace bullying but the article mixes up student bullying and workplace bullying as if they are the same issue but to different degrees and with different participants.

The Victorian Education Department has addressed the issue of workplace bullying to some extent.  The department has several sites devoted to bullying issues and occupational violence but much of it refers back to policies and reactionary responses.  Continue reading “Workplace bullying needs prompt and concise action to be effective”

© Workplace Safety Services P/L (ABN: 68091088621) and SafetyAtWorkBlog, 2008-2024. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Kevin Jones and SafetyAtWorkBlog with appropriate and specific direction to the original content.

Concatenate Web Development
© Designed and developed by Concatenate Aust Pty Ltd