flexibility – Page 4 – SafetyAtWorkBlog

Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)

This article is republished from The Conversation under a Creative Commons license. Read the original article.

The gig economy is in trouble. Rideshare drivers are cancelling in droves. Wait times for food delivery are ballooning out and driver shortages are leading to food waste.

So, what’s going on? To find out more, I interviewed 30 Melbourne gig workers who worked as rideshare drivers, food deliverers or for task-based platforms such as Airtasker.

I also spoke to 30 customers who use such services, and to 20 industry stakeholders. My colleague, Elizabeth Straughan from the University of Melbourne, conducted a further ten interviews with gig workers after the pandemic set in, to learn how they’d been affected.

Research shows the danger of overconnection

Many companies are starting to settle into hybrid working arrangements where workers are in the office for part of their time and at home for others. The occupational health and safety (OHS) impacts are still being discovered and refined. The flexibility of these hybrid arrangements is both good and bad, as identified recently by the European Foundation for the Improvement of Living and Working Conditions (Eurofound) in its analysis of the Right-To-Disconnect.

This could/should become a significant consideration when complying with Australia’s OHS regulations for psychologically safe workplaces currently under development.

Eurofound’s Executive Summary states:

“Digital technologies have made it possible for many workers to carry out their work at any time and anywhere, with consequent advantages and disadvantages. Potential advantages include greater autonomy, better work–life balance, improved productivity and environmental benefits. However, the constant connection enabled by information and communications technology (ICT)-based mobile devices can pose risks to health and well-being, as well as causing work–life balance conflict linked to longer working hours and the blurring of boundaries between work and private life.”

Assessing the best places to work

On April 27 2022, a leading Australian business newspaper, the Australian Financial Review (AFR), included a supplement called the “Best Places to Work” (paywalled). I purchased a hard copy (yes, they are still available) to look for occupational health and safety (OHS) mentions.

“Best” is hard to define. It could mean safest, it could mean best paid, it could mean friendliest. Because the supplementary allocates awards for the best places to work, the judging consultants, Inventium, included its criteria. You can already guess some of the focus of the awards as Inventium is described as “Australia’s leading behavioural science consultancy”. The assessment of the applicants involves:

We need a revolution in how we think about working hours

If there was only one way available to improve the health and safety of workers in Australia, it would be to limit and enforce working hours to those in the official Awards and job descriptions.

This situation which would really be simply a case of working-to-rule, would need to be supported by other not unreasonable changes, in no particular order:

On mental health, everyone wants to win

In response to the first of this series of articles on Victoria’s proposed Psychological Health regulations, one reader provided an excellent outline of one of the roads leading to the proposal. It is certainly worth looking back to the Boland Review and recommendations, but it is also worth considering some of the politics around Minister Stitt’s announcement in May 2021.

Recently WorkSafe Victoria’s Principal Psychological Health and Safety Specialist, Dr Libby Brook, was interviewed on the Psych Health and Safety Podcast. In providing background to the proposed regulations, politics was touched upon, sort of, but it was good to hear directly from a WorkSafe representative on the issue and the proposed regulations. The interview illustrated some of the strengths and weaknesses in the regulations.

Will workplace psychological regulations work?

Recently the Victorian Government released its proposed Occupational Health and Safety Amendment (Psychological Health) Regulations supported by a 106-page Regulatory Impact Statement (RIS) written by Deloitte Access Economics. Public consultation and submissions are welcome up to the end of March 2022.

These regulations have been promised by the Victorian Government for some time and are likely to be debated in Parliament later in this (election) year. The RIS raises substantial questions, but the Regulations stem from primarily a political decision, so those political promises need to be examined.

This is the first of a series of articles on psychological health and the proposed regulations over the next few days.

Working Hours and Leadership

The workplace issues of excessive hours, unpaid overtime and the negative mental health and social disruption effects are becoming more commonly discussed but not, necessarily, fixed. A persistent example of these workplace hazards is the sitting of Parliament.

Parliamentarians are not always good examples of leadership and nor are they good managers of their workplace responsibilities, as shown by the response to sexual harassment and alleged assaults in the Federal Parliament House. A less controversial example of their management is the flexible hours applied to the passing of, usually contentious, legislation.

Category: flexibility

Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)

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Research shows the danger of overconnection

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Assessing the best places to work

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We need a revolution in how we think about working hours

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Will workplace psychological regulations work?

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Working Hours and Leadership

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