Preparing for occupational violence in fast food outlets

On 17 December 2010, the parents of Luke Adams were abused outside a court in Melbourne, Australia.  The mother of the killer of Luke Adams berated the parents after her son received further time in jail.

SafetyAtWorkBlog touched on Luke Adams’ death in an article in 2009 in which we pointed out that several violent deaths had occurred in, and around, fast-food restaurants and yet there is little focus on the role of the restaurants in these incidents.

On 4 January 2011, the media is reporting that McDonalds has issued a security warning to its restaurants after a couple of violent robberies on its Victorian stores in the last few days.

Such acts in fast-food establishments are particularly worrying because of the young age of many workers in the sector.  Over this holiday period in Australia, many teenagers experience their first “real” work in fast-food outlets and other than working very long shifts (that’s a different story) the experience should present them with a positive approach to work. Continue reading “Preparing for occupational violence in fast food outlets”

Telling is better than being exposed

Many OHS laws place obligations on employers to notify regulators (   )  of any particularly serious (often defined) incidents.  In many jurisdictions regulators are sometimes informed of work-related hospital admissions, for instance, even if employers do not notify.  But there is substantial benefit in notifying the regulators early.

Anecdotal evidence shows that by facing up to the reality that an incident has occurred is less costly in the long term as this shows that one is aware of one’s OHS obligations and willing to apply them.

The wisdom of reporting incidents in a timely manner is perhaps illustrated by a 17 December 2010 article in The Age newspaper.  It is rumoured that incidents involving apprentice tiler Kane Ammerlaan may not have been reported to the OHS regulator in Victoria, WorkSafe.

Prompt reporting may not have been able to improve Ammerlaan’s situation relating to the fall but investigations into this possibly life-changing incident could have begun much earlier, and when evidence was easier to collate.

Ammerlaan also alleges that:

‘Through my six weeks I was constantly abused. There was a lot of verbal abuse; they’d throw stuff at me; I was shot with a nail gun on a few occasions.”

This may raise, yet again, the safety issue of the treatment of young workers and apprentices; an issue on which the community seems to require regular reminding.

Kevin Jones

Australian suicide research expands understanding of workplace factors

Research is intended to provide answers but sometimes it can only provide clues. But clues allow progress and flag peripheral issues that could possibly become mainstream.  Social research into the possible workplace influences on suicide is one area of clues and, again, the Creative Ministries Network (CMN) has undertaken solid research into the worst-case scenario of workplace mental health advocates.

Recently CMN released “Suicide and Work“, it’s March 2010 research report. The accompanying media release said:

“Of eleven suicides where the deceased person had at least one prior WorkCover claim prior to their death, the length of time on workers’ compensation was positively correlated with increased probability of suicide. The data is not able to indicate what it is about the length of time on compensation that may be critical to whether an injured worker commits suicide. Continue reading “Australian suicide research expands understanding of workplace factors”

Sticking to the big picture

I had cause to give some students an idea of how well OH&S is doing in Oz.  The aim was to give these people some big picture numbers that might help them counter the general view that OH&S is over-done, crippled with nanny state perspectives etc etc.

Initially I slipped into the mode we tend to use in OH&S-World of fiddling about with comparisons: looking at innumerable qualifiers to get a tight comparison, massaging the numbers endlessly.  Eventually I realised it just didn’t cut it.  Statistics over-worked just end up producing a mushy result. And if there is one thing people don’t need from OH&S it’s mushy results.

So faced with this I decided to step back and think of a Big big Picture bunch of numbers. Continue reading “Sticking to the big picture”

Company pleads guilty over insulation installer death

In June 2010, Arrow Property Maintenance Pty Ltd was charged with failing to conduct its business or undertaking in a way that was electrically safe, after, accoridng to one media report:

“[A] 16-year-old boy was electrocuted while installing fibreglass insulation in the ceiling of a home at Stanwell, west of Rockhampton, on November 18, 2009.”

On 14 September 2010, Queensland Industrial Magistrate John McGrath heard the company plead guilty.   Continue reading “Company pleads guilty over insulation installer death”

Patient safety is also workplace safety

Rosalind McDougall wrote in The Age on 26 July 2010 about the excessive and dangerous workloads of junior doctors in Australia. Similar articles have appeared elsewhere in the world for years but the hazard persists. Part of the reason for the hazard’s persistence is evident in the article if one considers the hazard as a workplace hazard rather than a patient safety hazard or a matter of customer service.

McDougall states the impact of excessive workloads for doctors:

“While most hospitals now have policies advocating ”safe hours”, the reality is many junior doctors work shifts that fail to meet the guidelines.”

“Numerous studies (as well as commonsense) indicate that doctors’ technical skills are compromised when they work too long.”

“While certainly not universal, some practices make it almost impossible for junior doctors to work safe hours.”

Where is the OHS regulator?  Is workers’ compensation for stress, fatigue or psychosocial hazards ever invoked by junior doctors? Are there OHS guidelines for the safe operation or design of hospitals and emergency wards? Continue reading “Patient safety is also workplace safety”

Apprentice set on fire, bully gets $5k penalty

Most of the Australian media covered the prosecution of the latest of three young men who set fire to a work colleague during their apprenticeships.

As the case was heard in a Magistrates’ Court, the only sources of information on the case are a couple of original media reports and the statement from WorkSafe Victoria which says:

“Matthew Lever, 23, was the third apprentice to be prosecuted after a January 2008 incident where three apprentice mechanics ignited brake-cleaning fluid which they sprayed on another apprentice….

The Ringwood Magistrates’ court today [1 July 2010] convicted Matthew Lever on three charges under the Occupational Health and Safety Act and fined him $5,000. The two other apprentices were convicted on health and safety charges in December 2008, and also fined $5,000 each.” [link added]

WorkSafe says it is “currently investigating a similar incident which occurred in Dandenong in March, where two apprentice mechanics suffered burn injuries after allegedly igniting brake fluid.” Continue reading “Apprentice set on fire, bully gets $5k penalty”

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