Why does the Human Resources profession struggle with preventing psychological and psychosocial harm?

I am not immune to the worries and potential of using Artificial intelligence (AI) tools in my occupational health and safety (OHS) work and writings. As with millions of others, my relationship is a work in progress.

I have long used the transcription software Otter.ai to transcribe short interviews. It remains less accurate than human transcription, but it remains useful. One of its new AI tools is that it can analyse all of the conversations recorded through Otter.ai or uploaded to it for transcribing. I have years of recordings at OHS conferences, seminars, webinars, and interviews, so I asked this question:

“Why does the Human Resources profession struggle with preventing psychological and psychosocial harm?”

This was its response:

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The Australian Institute of Health and Safety embraces AI

The Australian Institute of Health and Safety (formerly the Safety Institute of Australia) recently launched an Artificial Intelligence tool for the institute’s members to access its extensive data sources. I posed SPARK a couple of questions to evaluate its effectiveness.

According to the September 25 2024 media release:

“The “Safety Professional Assistant and Resource Knowledge-Base” tool, known as SPARK, … has been trained on State-based legislation and regulations, OHS Body of Knowledge content, OHS Professional Magazine content, and general organisational information stored on the AIHS website.”

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Digitalisation, Artificial Intelligence, OHS and Work

What do Safe Work Australia (SWA) executives do outside National Safe Work Month? Several times each year, they appear before Senate committees. Recently, SWA’s CEO Marie Boland, Sinead McHugh, and Katherine Taylor spoke at a Senate Inquiry into the Digital Transformation of Workplaces.

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Slow progress on mental health at work

Delegates at the recent Psych Health and Safety Conference were desperate for case studies on how psychosocial hazards are being prevented in Australian workplaces. Instead, they were largely presented with examples of how to manage psychosocial hazards, and many of those strategies were unsurprising – policies, training, counselling, leadership buy-in – and were familiar to those who have been applying well-being programs in their workplaces for years. Several speakers called these strategies bullshit. The most vocal of these speakers was David Burroughs, who was at the conference in a personal capacity.

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ChatGPT article on psychosocial hazards at work

I am uncertain about using Artificial Intelligence (AI), like ChatGPT, to produce articles related to occupational health and safety (OHS), but thought I better familiarise myself with the process. So, I asked ChatGPT to

“Create a 400-word document discussing psychosocial hazards in the workplace and the most effective methods to prevent them happening.”

Below is the article and a discussion of its deficiencies:

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