Grievance Culture and Responsibility

Julian Baggini is a philosopher less well-known in Australia than in the United Kingdom but his writings can add to some of the current discussions about occupational health and safety (OHS) and business ethics.

In his 2010 book, Complaint, he analyses our grievance culture and how complaints can and should result in positive outcomes. OHS often seems to run on complaints and to understand how to respond to complaints, it is necessary to understand who is responsible for that response and why.

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When an increase of 0.5 percentage points is described as an outrageous 43% increase

This week the Victorian Government flagged changes to the workers’ compensation premiums and eligibility. This has generated outrage from business lobby groups and the trade unions, and as he is being criticised by both political extremes, Premier Dan Andrews believes his decision, i.e. being hated by everyone, is a winner.

The Age newspaper was one of the first to report (paywalled) on the announcement of these changes on May 19, 2023. Significantly it included a quote from Dr Mary Wyatt on the economic and social importance of injury prevention. Hers has been one of the few mentions of the role of good occupational health and safety (OHS) management.

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OHS and the weekend newspapers – 1

This is the first of, hopefully, many articles about what some of the weekend newspapers and media say about issues related to occupy national health and safety (OHS). It will not be comprehensive but short takes on what I see in the newspapers.

[Note, the article below mentions suicide and workplace bullying]

Workload and Suicide

It has been a year since an employee of the Victorian Building Authority, Rob Karkut, died by suicide. According to The Age (May 13, 2023, [paywalled] his suicide occurred:

“…amid intense pressure from the authority’s managers to meet ambitious inspection targets. A litany of failings within the organisation have been exposed since his death.”

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OHS and management courses

Research findings that a sample of business and management courses have little to no OHS content are not surprising and match what has now become fashionable to call “lived experience”. Part of the reason for the findings is that the number of undergraduate courses in OHS has declined, and those that did exist were not often recognised as “management” courses, although OHS can be little else.  They were certainly not “integrated” with other traditional management approaches.

Part of the reason, I like to think, is because OHS principles challenge the ethics underpinning business management courses and concepts.  OHS would say that workers are people and not “units of labour”.  If workers are people for whom we are supposed to apply dignity, respect and care, how can Business exploit the worker’s labour, loyalty and goodwill in order to maximise profits or shareholders’ returns, which are supposed to be the main purposes of modern business?

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A management book that offers clarity and confidence

One of the most common complaints of newly graduated workers has been that although the university has provided a lot of knowledge, the courses are short on practical management skills. Occupational health and safety (OHS) is no different. One may learn about the social determinants of health but may have poor skills in managing or interacting with workers and colleagues.

Many try to fill this knowledge gap by reading various management and leadership books. Many choose books from leading business schools like Harvard, but these books are often incompatible with the legislative and cultural requirements of Australia or other local jurisdictions. Sometimes it is time to read a book on the basic concepts, like the Essential Managers Management Handbook, published by Dorling Kindersley in 2022.

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Grosvenor Fire Case Study – Hopkins

It is always good to start a piece of writing with an attention-grabbing punch. Professor Andrew Hopkins‘ latest research paper does just that in his analysis of the 2020 Anglo-American Grosvenor coal mine explosion. He wrote:

“Senior management at Anglo believed that safety was never sacrificed to production. Their view was safety and productivity went hand in hand and that safety was “just not negotiable”. And yet the Board of Inquiry into the accident found that Grosvenor was producing coal at a rate that consistently exceeded the capacity of the drainage system to cope with the methane gas being released, with the result that “coal mine workers were repeatedly subject to an unacceptable level of risk”. How could senior managers believe that they were so safety conscious and yet be so blind to the most serious hazard facing underground coal miners?”

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“Some of you may die, but it’s a sacrifice I am willing to make”

Recently at the Central Safety Group, I offered two business options to prevent and manage the risks of mental injury at work – Employ more people or Descope company expectations. This was glib, but I was trying to simplify the decisions that employers will face if they choose to meet their occupational health and safety (OHS) obligations. The reality of the decision-making process is challenging, but it seems to me that the core decisions are to increase the workforce to adequately and safely meet the needs of the company or project, or reduce the production volume or decrease the expectations of the client, and the related stress levels of the workers, to match the size of the workforce.

The actual decision is more complex, but this choice is fundamental to the prevention of harm and compliance with the OHS laws.

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