Trust, culture and productivity

In September 2015 Dr Matthew Hallowell will be speaking at the National Convention of the Safety Institute of Australia. Hallowell is a bit of an unknown to the Australian occupational health profession so SafetyAtWorkBlog posed a couple of questions to him as an introduction.

SAWB: Is it possible to establish trust and open communication in a company or industry sector, that has a fractious industrial relations relationship with trade unions?

MH: “This is a truly fundamental question to the industry that applies broadly to all project management functions, not just safety.

I think trust can be developed more easily in the context of safety (rather than productivity, for example) because safety involves altruism. I think trust is most dependent on the extent to which the various organizations on a project are willing, able, and encouraged to work together to solve a problem regardless of the contract structure.

In my opinion, integrated project delivery and design-build project delivery methods offer us a new opportunity to work together and build trust because there are more shared objectives and shared incentives.

The traditional lump-sum, design-bid-build contracting strategies with typical regulations around the world (e.g., OSHA that places safety responsibility solely on the contractors and subs), severely limits the opportunity to work together on any one goal.”

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The exploitation of happiness

As the Australian Government analyses the productivity of the workplace it is vital that that analysis reflects the modern workplace and management practice. At the moment Australian workplaces are awash with training programs focusing on resilience and happiness, implying that each individual can change and improve a workplace culture but there has always been an undercurrent of manipulation to these courses and seminars.  A new book by William Davies provides a fresh perspective that, rightly, questions the motives behind this modern trend and provides an important historical context. (For those who can’t purchase the book but want to know more, look at this series of articles)

Davies’s book,  “

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Everyone wants a quick fix – OHS is no different

One of the professional disciplines that has had the biggest impact on occupational health and safety (OHS) management in Australia has been sociology but that influence seems to be waning as it fails to compete with the managerial imperative of short-termism and the quick fix.

This demand for a quick fix is partly a result of the increased sensitivity to reputational damage of both the organisation and the executive. This can be seen by the increasing attention to apparent solutions to safety problems of the individual worker, for instance, resilience training which is primarily about the individual toughening up.  Neuroplasticity has entered OHS by saying that the individual can reconfigure their brain to, somehow, work more safely. Of course, the ultimate short-term solution to most workplace problems has existed for years  – sack the worker.

All of this denies the organisational influence on workers, managers and executives because organisational change is hard and it takes time, both are challenges that do not fit with modern expectations of business.

One of the clearest examples of the inability or unwillingness of executives to improve OHS through organisational change is the management of

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Uninspiring discussion on OHS in Tasmania’s Parliament

On 28 April 2015, the World Day for Safety and Health at Work, the Legislative Assembly of the Tasmanian Parliament discussed the significance of that day as a Matter of Public Importance. The discussion cannot be described as a debate but it does provide some insight to the ideologies of the political parties in that Parliament, which is almost a microcosm of Australian politics, and the general quality of understanding of occupational health and safety (OHS) management.

One of the fundamental pieces of information for such a day would be an accurate number of workplace fatalities. The Leader of the Opposition, Bryan Green (Australian Labor Party), made a basic faux pas by stating that the total number of workplace fatalities for 2014 was 44 when the figure was for deaths occurring in 2015 (the official figure for 2015 is now 51).  Later that evening, he corrected himself saying that this did not change his argument about the importance of inspectors but it does, and it was embarrassing.

Green listed the number of inspectors lost from Workplace Standards (

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“aggressive verbal, foul-mouthed abuse” – the Ian Smith saga continues to be discussed

How language can change in only a little time! Earlier this month, SafetyAtWorkBlog wrote on the OHS context of the departure of Orica’s CEO, Ian Smith. In a liftout (not available online) in the Australian Financial Review, many of the same questions were asked by its Chanticleer columnist, Tony Boyd.  The issues raised by the poor decisions of the board are a useful reminder of one of the potential contributory factors for the occupational and mental health of employees.

At last, one writer in the business press is describing Smith’s behaviour as it was – “…aggressive verbal, foul-mouthed abuse” when Smith “blew his top” and “humiliated” an employee.

This is much more direct language than that used in earlier media reporting where the carefully selected language of corporate media releases was reiterated. To understand the seriousness of the issue, it is necessary to describe actions accurately.

Boyd asked

“…why a 21st-century board of directors would deliberately seek a CEO with an “aggressive management style”.

Continue reading ““aggressive verbal, foul-mouthed abuse” – the Ian Smith saga continues to be discussed”

“The regulator should be respected, but not feared”

cover of Transforming Work Health and Safety Performance FINALHow different can occupational health and safety (OHS) regulators be? A review into WorkSafe Victoria was announced in February 2015 but the review into its equivalent in South Australia, SafeWorkSA, is more progressed and has released a public discussion paper entitled “Transforming Work Health and Safety Performance“. Its suggestions should be noted by James Mackenzie the reviewer of WorkSafe Victoria.

Maybe not surprising to many, the future is a reworking of the past.

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What can we learn from a failure in leadership?

Cover of 2013_Orica_Code-of-Conduct-1Many OHS professionals state that leadership is a crucial element to establishing a safety culture and then support this with examples of positive leadership.  But some people fail at leadership and failure is often more instructional than success.  Recently the CEO of Orica, Ian Smith, had to resign after his abusive manner resulted in the resignations of  two employees.  This is bad enough but when the Board hired Smith around three years earlier, the Board saw his manner as attractive.  If leadership is crucial to a safety culture, what does this say about Orica’s decisions?

The Chanticleer column of the Australian Financial Review (AFR) wrote on March 24 2015 (paywalled):

“The board’s determination to have Smith shake Orica to its foundations was so great it allowed him to destroy staff engagement and walk all over the company’s culture of mutual respect.  What is so bewildering about this deliberately aggressive and occasionally bullying change management strategy is that it was endorsed by a range of respected non-executive directors…..”

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