training – Page 11 – SafetyAtWorkBlog

Firefighter trauma

A major element of risk management is business continuity. This requires considerable planning, disaster recovery resources, and a long-term focus.

In early 2009 parts of Victoria, some not far from the offices of SafetyAtWorkBlog, were incinerated and across the State over 170 people died. In a conservative western culture like Australia, the bush-fires were the biggest natural disaster in living memory.

The is a Royal Commission into the Victorian Bushfires that is illustrating many of the disaster planning and community continuity needs in risk management.

The Australian Broadcasting Corporation’s “7.30 Report” provided a report on 5 August 2009 which originates from the views of the community and the volunteer firefighters. One of the issues relevant to safety professionals and risk managers is the psychological impact on volunteer workers. Many in the report talk of trauma. Many in the disaster areas have not returned and their are many who remain psychologically harmed.

When a workforce is so closely integrated with a community, rehabilitation is a daunting task and changes a community forever.

Overseas readers may have experienced their own natural disasters such as hurricane Katrina, earthquakes, floods and wildfires. Many of these stories are reported around the world. In the recovery phase of any disaster, businesses need to rebuild but are often rebuilding with damaged people. It would be heartening to see the OHS regulators and OHS professions becoming more involved over the long recovery period.

Kevin Jones

New Bachelor degree in OHS

A new Bachelor degree in OHS is being offered at the University of Queensland. Professor of Occupational Health and Safety Mike Capra says in a media release that

“graduates would become a new generation of highly-trained OHS specialists who would be in demand due to a workforce shortage.”

The New South Wales WorkCover has had to remind employers not to cut corners on safety due to the tough economic climate. With the unemployment rate increasing in Australia, the demand claimed by Professor Capra is disputable.

The issue of employability was raised in a discussion forum recently. One person pointed out that employers are able to be more selective. When they have to choose between a graduate fresh from university or an applicant with experience, experience will win every time.

It will be interesting to see what programs the Bachelor Degree has in place to provide the necessary practical experience.

Hopefully on graduation in 2015, the career opportunities have improved with a stronger economy.

Professor Capra is quoted further.

“The program was developed at the request of the OHS industry, including peak body the Safety Institute of Australia, which saw the need for a professional qualification in the field,” Professor Capra said. “The lack of well-qualified OHS professionals is causing alarm among members of major OHS associations, government authorities and employers.”

The biggest motivation for improved professionalism has come from WorkSafe Victoria through the Health and Safety Professionals Alliance, and only within the last couple of years. It is is the “alarm” of the OHS regulator that seems to have been the biggest factor. At least WorkSafe is willing to fund the development of such a program having provided a grant of almost $A400,000 recently.

Some of the claims in the promotional video for the course are dubious (“never be out of a job”, for example) and the video could pass, in parts, for a tourism ad, but if the target audience is school leavers, the focus on fun, sun and job variety is probably relevant.

If it is the first course of its kind in Australia, as claimed, it will be very interesting to watch how it is received.

Kevin Jones

Professionalism and academia

The Australia safety industry is being pushed by OHS regulators to improve its professionalism. Upgrading of qualifications in any discipline always generates conflict between the educated and the competent. OHS is no different.

In The Age newspaper on 20 July 2009 was an interesting article that provides a brief overview of postgraduate studies. The article makes no mention of workplace safety courses but provides an interesting illustration of the dichotomy above.

The full article deserves reading as it illustrates cost and time issues but there were several points made that seem pertinent to recent moves in the OHS profession.

The president of the Council of Australian Postgraduate Associations, Nigel Palmer, is quoted as saying

“It’s clear that we’ve seen a dramatic increase in fees. Whether or not there has been a corresponding increase in the quality of those courses remains an open question”.

Most postgraduates undertake their studies while employed. This makes it much easier to manage time, if the company provides study leave options, and it provides a ready source of material for business studies, in particular. Some companies also assist with the payment of fees. This is not the case for those who are seeking employment or who are self-employed. The costs in money and time almost makes postgraduate study an impossibility.

The postgraduate courses themselves are often hard to define. Professor Richard James of the University of Melbourne’s Centre for the Study of Higher Education admits that most institutions would have difficulty defining a master’s degree.

Holly Alexander chose to study outside the universities after completing a Bachelor of Arts degree. She found the practicality of her course immensely useful and the article identifies a crucial differentiation between academics and practitioners.

“Of critical importance to her was the fact her teachers practised their craft and provided invaluable industry contacts.”

The OHS profession in Australia is developing a “core body of knowledge” which seems to be vital to the profession but noone has explained why, even though hundreds of thousands of dollars are being spent on the task. And still there remains those experienced OHS professionals and practitioners who wonder why after twenty years of successful consulting and advice they need to benchmark themselves to “prove” their professionalism.

Outside the core body of knowledge, Holly Alexander’s point above is very important. The academics and educators in any profession need to have an industry network that functions in the real world and their professional skills must be able to be applied practically, otherwise the qualification is meaningless.

Kevin Jones

Occupational violence in fast food restaurants and petrol stations

The Australian media has been abuzz over the last couple of days on several issues concerning violence. Attention increases whenever there is video involved and the latest film of a bashing in Melbourne in a Hungry Jack’s store in the early hours of 13 July 2009 is getting a considerable run.

Most commentators are taking the bashing of 19-year-old Luke Adams as an example of “street violence”. SafetyAtWorkBlog believes that the fact that this event occurred between customers in a workplace, raises questions about the obligations of retail store owners towards health and safety.

The case of Luke Adams again illustrates the reality that surveillance cameras can assist in the apprehension of criminals but does little to reduce the harm to employees and customers. This seems to be contrary to the OHS principles in Australian OHS legislation.

SafetyAtWorkBlog would ask any retailers who choose to operate, particularly, during nighttime

Are the stores designed to reduce (hopefully eliminate) the risk of violent contact between customers and staff?
Are there restrictions on the age or gender of staff who work nightshift?
Is the first aid training provided to staff designed to accommodate the emergency treatment of severely injured customers?
Has the presence of a security guard been tried during nightshifts?
Would the company consider closing a store if the risks to staff and customers became unacceptable?

SafetyAtWorkBlog knows of at least one fast food restaurant in Melbourne that removed its public toilets because of the number of drug overdoses that occurred in the cubicles. This store eventually closed its 24-hour store, partly, because of the unacceptable risk that developed.

The unfortunate linking of fast food restaurants with violent attacks is an issue of all-night trading as much as any other reason. It was just over two weeks ago that a fight in the grounds of a Hungry Jacks restaurant in suburban Melbourne was reported and wrapped into the current topic of supposedly racist-based attacks against Indian students.

The attacks are not limited to Melbourne though. A 19-year-old Korean student, Lee Joon–yub, was killed in Sydney in 2008 after being stabbed at a fast-food restaurant

The risk of occupational violence, as it is more traditionally understood, is increasing according to findings released on 16 July 2009 by the Australian Institute of Criminology. Its report, which also received some media attention from radio, finds that

“The incidence of service station armed robbery has steadily increased over the past decade. ….. This opportunistic targeting of service stations has been attributed to their extended opening hours, their sale of cigarettes and other exchangeable goods, their high volume of cash transactions and their isolation from other businesses. Widespread adoption of crime prevention measures by service stations, such as transfer trays, could help reduce their risk of being robbed…..”

The full report is worth reading closely from an OHS perspective as it identifies the characteristics of services stations (and maybe other all-night retail outlets) that are attractive to the opportunistic robber. We should not dismiss armed robberies as only involving monetary loss to retailers as the study showed that “one-third of armed robbery victims…were individual”.

The AIC report also states that

“…minimal staffing on night shift is seen to increase the risk of armed robbery victimization for service stations.”

This brings in all the OHS advice and research concerning working alone or in isolation. However there must be some sympathy for employers trying to recruit night shift workers for industries where violence is an increasing risk.

The mention of the hazard control measure of transfer trays is gratifying as it fits with a higher order of control measure in OHS parlance by providing an engineering control. However this needs to be backed up by specific training for employees on what to do when required to render assistance outside the enclosed booth.

The application of transfer trays may be valid for fast food stores at nighttime by only offering a drive-thru service and further reducing the risk of customer violence against employees.

Regardless of the physical harm from work tasks arising from working in retail, WorkSafe Victoria advises of four control measures for what it describes as the psychological system of stress, bullying and harassment:

Your workplace culture and management should encourage open and effective communication.

Develop, implement and enforce clear policies and procedures that address bullying, occupational violence, harassment and work pressure in consultation with workers (including young workers) and management.

Where money is handled, put in place security measures to reduce the risk of occupational violence.

Training and procedures should include all staff at risk, including any casual or on hire workers.

Kevin Jones

Resilience, stress and safety management

The July 25 2007 SafetyAtWork podcast is now available for download. It includes an interview with Michael Licenblat where we discuss the psychological approach to individuals taking control of their own safety, the benefits of wellbeing programs and the changing workplace.

On listening back to the podcast today, I was struck by several issues he raises:

Michael is one of the few wellbeing gurus who directly link the management of stress to the productivity of the worker. He displays more awareness than many others of the “proactive” OHS context of this approach to human capital.
He discusses why it is difficult for all of us to say no to some work tasks, even if the task is high risk and may injure ourselves and others.
He states two core elements of workplace cultures that seem to revolve around the established OHS obligation of consultation. Perhaps OHS managers can become real agents of change by cranking up consultation.

Kevin Jones

OHS writing is awful too often

We’ve all done it: slipped into auto-mode when putting together OH&S documentation for a punter. Cut and paste, slam together a whole bunch of references, lots of assumptions that the reader will “get it’”.

And we’ve all probably seen one of those sets of OH&S documents for a safety management system that impresses only by its thickness. Packed with stock phrases that make us OH&S lot feel all comfy, but leave the punter scratching their head over what the hell we are on about and what it is they are actually expected to do.

I plead guilty to having done that occasionally. But it grates on me when I re-read something I’ve done from the past that has all those lazy characteristics that bad OH&S writing can drop into; particularly grating since I’ve becoming increasingly dismayed at the frustration punters have with OH&S and how it seems so impenetrable.

A few years ago I put together a guide on writing OH&S stuff (mostly focussing on guidance material). I’ve altered it a bit to fit all sorts of OH&S writing but it is available for download (and free) by clicking on the image on this post.

Feel free to use it. If you’re going to quote bits from it in your own stuff I just ask that I be acknowledged as the author.

Col Finnie
col@finiohs.com
www.finiohs.com

Sitting (not so) pretty

New Australian research shows hours of sedentary activity, like typing emails or sitting at a quality control station, are associated with higher cardio-metabolic health risks that are independent of time spent in moderate-to-vigorous intensity physical activity.

According to a media statement from University of Queensland and Baker IDI research fellow, Genevieve Healy, (pictured right)

“Although many Australians have adopted the recommendation of getting at least 30 minutes of moderate to vigorous activity on at least five days of the week, we’ve been getting more overweight.

“The most plausible explanation is that 30 minutes constitutes a very small proportion of waking hours. It’s equally important to look at what the person is doing for the remaining 15 and-a-half hours of the day. A person who follows the guidelines of 30 minutes of brisk walking and spends the other 97 per cent of waking hours sitting is ‘physically active’ according to public health guidelines. However, the term ‘active couch potato’ is probably more appropriate,” Dr Healy says.

Dr Healy will be speaking more on her reseach at the Queensland Safety Conference in Brisbane, Australia on 18 June 2009.

Category: training

Firefighter trauma

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New Bachelor degree in OHS

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Professionalism and academia

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Occupational violence in fast food restaurants and petrol stations

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Resilience, stress and safety management

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OHS writing is awful too often

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Sitting (not so) pretty

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