Look beyond employee perception surveys for clues about toxic workplaces

CNBC recently published an article called “These are the 5 biggest signs of a toxic workplace“. This American article by Jennifer Liu reflects a common approach in these types of articles of focussing on office-based work and not going beyond the Human Resources (HR) perspective, even when alternative data sources are available.

Those five signs are:

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Expand “Safety Differently” to “Work Differently”

Occupational health and safety is as much at risk of hypocrisy as any other business element. Perhaps moreso as it is full of trite cliches. Many people find it easier to identify hypocrisy when it is shown by others and Australian media company SBS provided an example recently.

According to an article in The Age newspaper on June 26, 2002 (not yet available online, image below), SBS had commissioned an independent production company, Fell Swoop Pictures, to produce a series about the exploitation of food delivery gig workers. This is a legitimate topic for depiction, especially after five food delivery workers were killed in Australia recently over a short period of time. The income levels of this type of worker have been a feature of many of the concerns raised by trade unions and others, and that has been highlighted in several formal inquiries into the industry sector.

Sadly Fell Swoop Pictures promoted the opportunity to be an Extra in a series about exploitation without the Extras being paid!!

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Not all suicides have a mental health condition

Most suicide prevention conferences I have attended have been dominated by mental health analyses, strategies and spruikers. The slow change in that dominance began around Professor Allison Milner’s research in 2018 and her questioning of the evidence of a mental health base but stalled with her untimely death a year later. A recent research paper in the American Journal of Preventive Medicine may be the spark to reignite the discussion on suicides that do not have a mental health connection.

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OHS Communication must be effective

Dr Kelly Jaunzems is writing her thesis on how we communicate on occupational health and safety issues. Her thesis has been embargoed for a few more years, but she released some information in March 2022. Dr Jaunzems said:

“Working safely depends upon the successful sending and receiving of relevant information, in accessible, easy to read formats.  If that information is not received, not understood, misunderstood, not implemented or actioned, then an organisation has not complied with the legislation.  And most importantly, ineffective OSH communication jeopardises workers safety…”

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On psychosocial hazards, HR and OHS are getting closer……. slowly

In narrow terms, the occupational health and safety (OHS) profession has largely neglected the management of psychological harm in workplaces. Human Resources (HR) has been the “go-to” on this issue, but various government inquiries have identified major shortcomings in the HR approach. In a recent podcast, Tony Morris of law firm Ashurst interviewed an HR and OHS professional on sexual harassment and psychosocial risks at work.

In response to the question of whether these risks are no being accepted as work health and safety risks, Julia Sutherland responded that this reality has been accepted by OHS regulators but implies that the acceptance has not been to the same extent by employers. She reassures employers who have not been approaching these hazards through OHS laws and guidance that they should not be alarmed as the OHS context has only existed for “a couple of years”.

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Another attack and death of a remote area nurse

In 2008 a remote area nurse was raped and assaulted in her work-related residence in Mabuiag Island in the Torres Strait. More recently, South Australia had a similar incident – the rape and murder of nurse Gayle Woodford while working on-call alone. Both have resulted in inquiries by Coroners, Departments of Health and others, with similar outcomes, primarily that these incidents could have been prevented.

The recent outrage around Woodford’s death was that SafeWorkSA investigated and decided not to proceed with a prosecution of her employer Nganampa Health Council (NHC). The Coroner had already investigated Woodford’s death and found significant deficiencies in the NHC’s management systems and practices. Understandably questions have been asked in the South Australian Parliament, questions that raise important occupational health and safety (OHS) issues.

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Questions beyond the “new view” of safety

Dr Tristan Casey has written an interesting discussion paper about clarifying the landscape of work health and safety innovation. According to Casey, innovation is the creation of new ideas, practices and more that add value for organisations over time. This integrates with one’s occupational health and safety (OHS) state of knowledge. Casey calls these WHS/OHS innovations as “new view” safety.

The SafetyAtWorkBlog has reported on many of these new concepts. Many concepts have great potential, but we must also examine the barriers to acceptance and implementation – the research to practice journey. Casey discusses some of those barriers.

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