Leadership – Page 65 – SafetyAtWorkBlog

The tenuousness of safety culture

Only a few days ago, SafetyAtWorkBlog questioned the usefulness of vision statements. A leaked internal memorandum from the structural mechanical process division of John Holland reported in the Australian media on 27 April 2009 shows just how tenuous such statements can be.

According to an article in the Australian Financial Review (not available online, page 3), the divisional general manager, Brendan Petersen, listed 81 injuries to subcontractors and employees and 51 near-misses in 2008. The memo acknowledges that the situation is “unsatisfactory and unacceptable” and Petersen makes a commitment to “do something about it”.

The trade unions have jumped on this memo as an indication that John Holland is not living up to its principles, although there is a lot of irrelevant and mischievous industrial relations baggage behind any of the current union statements about John Holland’s operations.

Petersen’s memo admits that, as well as his division’s performance being unacceptable

“we also have sites that consistently allow work activities to be undertaken in an uncontrolled or unsafe manner, sites that don’t take employee concerns about unsafe workplace conditions seriously and sites that don’t report near misses so as to learn from them and ensure the situations never re-occur again.”

That such an established company with such an active program of safety management acknowledges these deficiencies is of great concern.

On being asked about the memo, Stephen Sasse, John Holland’s general manager for HR, spoke of optimism and the safety efforts introduced since the 6 April memo however, behind his words is an acknowledgement that the safety culture has not been supported.

“To an extent [the memo] is an exhortation to middle management and supervision, and to an extent it is a warning that we cannot tolerate staff who do not share the John Holland values around safety…”

The John Holland values are listed on their website as

“Commit to the successful completion of a wide variety of construction, mining, services and engineering projects through our specialist and regional construction businesses

Commit to continuous improvement in all we do

Understand our clients’ businesses

Achieve our vision of “No Harm” through safe and responsible work practices

Build and maintain open lines of communication with our people’ our partners and our clients

Provide excellent returns to our stakeholders

Create an environment where our people are challenged, motivated and satisfied

Conduct business ethically, honestly and with diligence at all times”

The No Harm value is expanded upon through it’s “Passport to Safety” program.

In the AFR article, it is noted that Comcare currently has four federal court prosecutions occurring against members of the John Holland Group.

It seems trendy to broadcast the values of a company’s safety management system as if they are new and unique to their companies when, in fact, many of the values reflect legislative obligations under OHS law. The trap that many companies are facing is that reality does not match the ideal, and may never do so.

A strong argument can be made to be a quiet achiever on workplace safety – to just get down and get managing – without trumpeting the values that can become an embarrassment when the real world pierces the academic fog of the MBA. Perhaps true safety leadership comes from those who do it on the shop floor rather than than those who advocate it in the boardroom.

Kevin Jones

Engagement is Consultation re-badged

Recently an international business established an intranet discussion forum concerning “employee engagement”. By and large, this is another example of business management twaddle.

Essentially, when one engages with another, there is discussion, a conversation and the sharing of ideas in a cooperative, positive manner. In OHS circles this is called “consultation”. By discussing issues, people learn the basics, they refine their understandings and, often, come to a consensus or a resolution.

“Engagement” is another word for what happens on a daily basis in workplaces everywhere. What is bothersome is when a new management term is generated in order to, primarily, sell a new management book, and in a much lower priority, to provide a new perspective.

In the current edition of Australia’s business magazine, BRW, there is a discussion on engagement, (not available online). Through an OHS perspective, interpret the following quotes about “employee engagement scores):

“About 40 per cent of employees were failing at the most basic level, saying they either didn’t know what was expected of them or didn’t have the tools to do it.”

OHS = consultation, job description, induction, supervision.

“Those in a leadership position now are taking advantage and redoubling their efforts around employee engagement.”

OHS = leadership, safety culture

The article makes a useful distinction that an “engaged employee” does not equal a “happy employee”.

The BRW article does not, however, discuss the possible downsides of engagement. There is a risk that benchmarking of engagement may applied inappropriately and, according to the CIPD:

“Research confirms however that there is a significant gap between levels of engagement found among UK employees and those that would produce optimum performance. HR professionals need to recognise that engagement is a strategic issue that cannot simply be left to manage itself.”

Engagement is another tool for management but just how many tools are needed?

In short, a management system needs to talk with employees, listen to employees, and support employees. Wow, how radical. It can be that simple.

Kevin Jones

WorkSafe Victoria’s plans for the future

At the Safety In Action Conference in Melbourne last week the CEO Of WorkSafe Victoria, John Merritt, told the delegates that over the coming weeks and months we will see the following:

The “Homecomings” series of workplace safety ads have been purchased by Washington State and will be broadcast shortly. Merritt expects the campaign to spread across the United States and, maybe, into Canada;
WorkSafe has developed fake vending machines for use at exhibitions and trade displays which display replacement body parts, fingers as USB sticks (pictured below);
WorkSafe will be introducing an advisory support scheme for the medium-sized businesses, modelled on the Small Business scheme;
A team of advisers is targeting poor-performing large employers. Merritt said that “50 large employers account for 11% of all injuries WorkSafe sees”;
A major street art campaign will be launched by the end of April 2009
A new series of ads to be run on regional and rural television based on local sporting legends as part of the country football and netball sponsorship;
The graphic young worker advertisements will be re-run at appropriate times. Merritt acknowledged that the ads have generated many complaints but are transmitting the right message to the target audience.

WorkSafe will also maintain their focus on the “jugglers” those business people or administrative staff that are essential to each organisation because they are in charge of dozens of business processes. WorkSafe surveys of the jugglers have shown that less than 10% of their time is spent on OHS matters, around 30% of them are trained in their tasks and most operate without support.

Kevin Jones

Why won’t the Tasmanian government release the OHS report into the Beaconsfield mine collapse?

Since the 2006 rockfall at Beaconsfield Mine in Tasmania, the public has received limited information. There have been books about the rescue of two workers and the Coroner’s inquest into the death of Larry Knight. Greg Mellick undertook an investigation into the rockfall and found that noone was to blame for the rockfall.

Many workplace disasters have generated royal commissions in Australia. The rockfall did not. However, industry specialists, OHS professionals and others have established an expectation that investigations and reports into industrial disasters are publicly accessible.

The expectation is not unreasonable given that the OHS profession, legal profession, engineers and others operate within a belief that the analysis of disasters can provide ways of avoiding a recurrence. Apparently the Tasmanian Government does not understand the significance of information in improving the safety of workers and the public in its State, even though its OHS and mine safety legislation is structured around prevention.

The Tasmanian Coroner released his findings into the death of Larry Knight. The findings quoted extensively from the 400+ page OHS report from Professor Michael Quinlan that was part of Greg Mellick’s investigation process. But the report itself is yet to be released. Nor has the larger report undertaken by Greg Mellick.

The Director of Public Prosecutions has chosen not to lay charges over the rockfall.

The mine is back at full operation.

The survivors of the rockfall are rebuilding their lives.

Only a couple of weeks ago, the Legislative Council Select Committee on Mining Industry Regulation released its report into the State’s mining legislation. The terms of reference have evolved from the findings of various investigations including Quinlan’s. The committee was required to investigate

Regulation and workplace standards within the mining and related industries in Tasmania.
Safety performance of the Tasmanian mining industry compared to other primary industries in the State and the mining industry nationally.
The role of Workplace Standards Tasmania in the regulation of the mining and associated industries.
The efficacy and limitations of the co-regulatory model within the mining industry in Tasmania; and
Any other matters incidental thereto.

On 2 April 2009 at the Safety In Action Conference in Melbourne, Professor Michael Quinlan expressed bewilderment at the decision to not release his investigation report.

SafetyAtWorkBlog contacted the OHS regulator in Tasmania asking for the Quinlan report. We were advised that it was likely that the only way to obtain a copy was through Freedom of Information with the Department of Premier & Cabinet. (DPAC) A representative of DPAC will contact us about the report’s status.

DPAC has a copy of the Mellick report. The Australian Workers Union has a copy of the Mellick report. SafetyAtWorkBlog believes there are leaked copies of the report in existence but for some reason, unknown at this time, the public is not permitted to see the report.

The Queensland government has available four reports into mining disasters in the Moura area with one report going back to 1972!!

In the years after the ESSO-Longford gas explosion, Professor Andrew Hopkins published “Lessons From Longford“. It was for a long time the publisher’s best-selling book. It is quoted extensively in the OHS and management professions. Some of Andrew’s terminologies and concepts of safety culture have become ingrained in the psyche of OHS professionals in Australia.

It is hard to see any reason in April 2009 for the Mellick and Quinlan reports not be be publicly available. Indeed there are many important professional and community reasons for the reports to be seen.

What is the professional legacy of the Tasmanian government’s investigations into the Beaconsfield Mine rockfall in 2004?

What will the government say when the next rockfall occurs in an underground mine? What will the Premier or the Minister say to the next generation of widows or to the carers of the crippled miners? Certainly David Bartlett or David Llewellyn cannot say that they did all they could to make workplaces safe.

Kevin Jones

Impressions of Australian safety

At the Safety In Action conference in Melbourne Australia, SafetyAtWorkBlog was able to catchup with John Lacey, a past President of the Institute of Occupational Safety and Health in England. John has attended ten of the conferences and has some interesting comments on the conference, how Australian safety differs from the UK and who he would nominate as an example of safety leadership.

The short interview is available at delegate-day-1-02

Safety conference protest

Janet Holmes a Court speaking at the Safety In Action Conference 2009

On 31 March 2009, Australian trade unionists (pictured below) protested outside the Safety In Action Conference. The crowd was objecting to the presence of Ms Janet Holmes a Court, the chair of John Holland, as a keynote speaker. As Dave Noonan, CFMEU Construction Division national secretary, put it

“It is an outrage that a company with a dismal safety record is the key note speaker at a major safety conference,” Mr Noonan said. “John Holland needs to stop talking about safety and start working with the unions to make their worksites safe.”

Many of the conference delegates who were attended a breakfast seminar were oblivious of the protest outside. According to a media statement from the Safety Institute of Australia national president, Barry Silburn

“We share the same goal as the unions – to bring safety failures into the public arena and work towards preventing more deaths – so we wholeheartedly support their efforts and were pleased to see them at the conference today,” Mr Silburn said. “We certainly don’t condone the systems failures at John Holland. Janet Holmes a Court’s presentation was an opportunity to hear what went wrong and of her plans to improve those systems. She acknowledged that John Holland had made mistakes and gave delegates the opportunity to learn from them.”

Recently, the trade union movement has become more strident in its protests about John Holland’s move to the national workers compensation scheme, the only construction contractor to choose this option. The union argues that safety on John Holland sites has deteriorated since the move. They also complain over John Holland restricting union access to their worksites.

protest1mb-2

Safety In Action Conference

For three days next week, SafetyAtWorkBlog will be reporting from the Safety In Action Conference in Melbourne. This is the 12th annual conference and it remains the dominant OHS conference on the Australian circuit for duration, affordability and credibility.

More information on the conference is available at www.siaconference.com.au. Check out the videos below on this page for an introduction to some of the speakers.

Contact me through my email if you are going to be at the conference and want to meet up.

Kevin Jones

Category: Leadership

The tenuousness of safety culture

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Engagement is Consultation re-badged

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WorkSafe Victoria’s plans for the future

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Why won’t the Tasmanian government release the OHS report into the Beaconsfield mine collapse?

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Impressions of Australian safety

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Safety conference protest

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Safety In Action Conference

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