productivity – Page 6 – SafetyAtWorkBlog

Guilt, shame, dissatisfaction: workers and customers on the gig economy (and how to make it better)

This article is republished from The Conversation under a Creative Commons license. Read the original article.

The gig economy is in trouble. Rideshare drivers are cancelling in droves. Wait times for food delivery are ballooning out and driver shortages are leading to food waste.

So, what’s going on? To find out more, I interviewed 30 Melbourne gig workers who worked as rideshare drivers, food deliverers or for task-based platforms such as Airtasker.

I also spoke to 30 customers who use such services, and to 20 industry stakeholders. My colleague, Elizabeth Straughan from the University of Melbourne, conducted a further ten interviews with gig workers after the pandemic set in, to learn how they’d been affected.

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Sunlight on “an atmosphere of fear’

The Queensland Government and Premier Annastacia Palaszczuk have been under heavy criticism for their workplace cultures and leadership since the release of the Coaldrake report last week – a “review of culture and accountability in the Queensland public sector”.

The report is very critical of the Queensland government’s management of the public service, identifying problems with the overuse of external consultants, issues of unfairness, the lack of transparency and openness, bullying and more. These findings could apply to most of the contemporary public sectors in Australia nationally and locally (as well as most medium- to large-sized companies).

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“Tell me how I can comply with the OHS law” – wrong request

Recently the Australian Institute of Health and Safety (AIHS) released a chapter of its Body of Knowledge on Ethics. But rather than a discussion of the role of occupational health and safety (OHS) in modern society, it focussed on the ethics of the OHS professional. This is a valid perspective but one of limited relevance to most of the community or to the market for OHS services. A broader consideration of OHS and ethics, one that assists in understanding what is expected of having a Duty of Care, is still required.

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New Hopkins book aimed at CEOs

Professor Andrew Hopkins‘ latest book “Sacrificing Safety – Lessons for Chief Executives” complements Queensland’s Board of Inquiry into the Grosvenor mine fire in which five workers were severely burnt, a significant workplace incident for which the company, Anglo American, will not be prosecuted. Hopkins explains that the Board of Inquiry chose not to investigate the organisational causes of the incident; a situation this book seeks to redress.

The book starts with a bang in the Introduction, with a paragraph that will stay with me for some time due to its blunt honesty:

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Weasel Words, OHS and the Status Quo

Recently the Chamber of Minerals & Energy of Western Australia (CME) released a guideline on alcohol consumption in the mining sector. It is a curious document reflecting many of the significant corporate misunderstandings about occupational health and safety (OHS).

This article is not primarily about alcohol consumption guidelines, drink limits, or snacks with alcohol or moderation. The misunderstandings are displayed through the language used in CME’s media release, which seems to be the default setting for corporate discussions of OHS.

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Assessing the best places to work

On April 27 2022, a leading Australian business newspaper, the Australian Financial Review (AFR), included a supplement called the “Best Places to Work” (paywalled). I purchased a hard copy (yes, they are still available) to look for occupational health and safety (OHS) mentions.

“Best” is hard to define. It could mean safest, it could mean best paid, it could mean friendliest. Because the supplementary allocates awards for the best places to work, the judging consultants, Inventium, included its criteria. You can already guess some of the focus of the awards as Inventium is described as “Australia’s leading behavioural science consultancy”. The assessment of the applicants involves:

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OHS record restated, but employers omitted

The WorkSafe Awards night for 2021 was postponed a couple of times from its traditional date in Workplace Health and Safety Month, October. The April 21, 2022, event held the potential for a political statement, given that 2022 is an election year for Victoria, and the event was held one week before International Workers Memorial Day. No such luck. We may have to wait for October 2022, a month before the November election.

The Minister for Workplace Safety, Ingrid Stitt, could not attend, but Bronwyn Halfpenny, the Parliamentary Secretary for Workplace Safety, did. Halfpenny is very active in occupational health and safety (OHS) and the government’s working group of bereaved families, but her speech at the awards event reiterated the government’s OHS reforms. Like other members of the government, she gives a great deal of significance to Industrial Manslaughter changes. These changes have generated fear at senior management levels but little difference in employers’ commitment to improving workplace safety and health. A big stick is pointless unless it is used and used as intended.

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