Psychological safety at work is often referred to as a recent phenomenon or as an emerging risk. The hazard has captured people’s attention in Australia primarily because of a “mental health tsunami” that many relate to the COVID-19 pandemic, lockdowns and so forth.
WorkSafe Victoria released guidance on workplace bullying and occupational violence in the late 1990s and early 2000s. And in 2006 advised this in one of its office safety publications:
In 2022 a young employee of EY died by suicide after a work function. EY announced an independent review of EY Oceania’s workplace culture and that the report would be publicly available. That report was released on 27 July 2023. EY’s response was good crisis management, but the public release is beyond what many companies would do, so EY’s transparency in this case should be acknowledged.
The report written by Elizabeth Broderick‘s company offers good news for EY. There is a high level of satisfaction, but results in the 80 percentages or some 90 percentages still allow for a significant number of personnel who are dissatisfied, harassed, bullied, and/or mentally stressed. It is not unreasonable to accept the EY report as being indicative of the workplace cultures of hundreds or thousands of similar businesses.
This report needs to be read widely and thoroughly by any Human Resources (HR), Executive and occupational health and safety (OHS) professional. The following article scratches the surface of this significant investigation.
Guest post from Jason van Schie
We can all (hopefully!) agree that looking after workers makes sound business sense. Look after your workers, and they will look after you.
So what is the best way to care for employees? By responding to their symptoms of distress through provision of reactive services like EAP [Employee Assistance Program] and resilience apps (fixing the fish), or by improving the design, management and social interactions at work (the aquarium)?
Let’s park that question for a minute and consider two questions:
1) What happens when we fix the worker but not the work? and
2) If population health is the goal, which approach is more likely to achieve the desired result?
There seems little doubt that global warming is now a reality. It has been forecast since the 1970s at least, but the fact of creeping change needs a turning point, and it seems that the current Northern Hemisphere Summer is that point. The Southern Hemisphere’s turn is only a few months away.
Few are talking about prevention. Instead, it is adaptation. Those adaptations need to be more than interventions at the individual level, such as increased hydration, wide-brimmed hats and facekinis. Global warming (climate change) has been a developing hazard for a while, contributed to by most countries and owned by none. Employees and customers need to reassess their work-related expectations. Here are some occupational issues and controls that deserve active reflection.
A consistent, manageable workload balanced by official leave and hours allowing social reconnection and mental recharge is ideal. It is the structure on which Industrial Relations (IR) and occupational health and safety (OHS) are based. Many people struggle to achieve this ideal even when it is prescribed by workplace laws. Many jobs simply ignore this prescription. In The Age newspaper on July 15 2023, journalist Jane Cadzow wrote about one of these jobs, the “Political Chief of Staff”. The inherent harm of the job was noted in the headline:
“‘They’re driving me insane’: The 24/7 life of a political chief of staff”
Gabrielle Carlton, Director & Principal Consultant at Resylience, recently published an interesting article about her experience with a former Australian soldier who was struggling with work-related mental ill-health. The mental health of defence personnel is a hugely important and complex situation that questions the core function of defence and our expectations of defence personnel. However, some of her comments on psychosocial health in the article’s conclusion caught most of my attention.
The WorkSafe Victoria Business Leaders Breakfast earlier this week offered a chance for interested parties to hear from WorkSafe and its guest Rod Maule, the General Manager of Safety and Wellbeing at Australia Post. WorkSafe’s Colin Radford offered a “stump speech” that, although familiar, was important. Maule was a colourful speaker who, on reflection, wasn’t as informative as he seemed at the time.
