Do you fix the fish or the aquarium?

Guest post from Jason van Schie

We can all (hopefully!) agree that looking after workers makes sound business sense. Look after your workers, and they will look after you.

So what is the best way to care for employees? By responding to their symptoms of distress through provision of reactive services like EAP [Employee Assistance Program] and resilience apps (fixing the fish), or by improving the design, management and social interactions at work (the aquarium)?

Let’s park that question for a minute and consider two questions:
1) What happens when we fix the worker but not the work? and
2) If population health is the goal, which approach is more likely to achieve the desired result?

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Excessive heat is another reason to redesign work

There seems little doubt that global warming is now a reality. It has been forecast since the 1970s at least, but the fact of creeping change needs a turning point, and it seems that the current Northern Hemisphere Summer is that point. The Southern Hemisphere’s turn is only a few months away.

Few are talking about prevention. Instead, it is adaptation. Those adaptations need to be more than interventions at the individual level, such as increased hydration, wide-brimmed hats and facekinis. Global warming (climate change) has been a developing hazard for a while, contributed to by most countries and owned by none. Employees and customers need to reassess their work-related expectations. Here are some occupational issues and controls that deserve active reflection.

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Reflect on failures before jumping into change

Gabrielle Carlton, Director & Principal Consultant at Resylience, recently published an interesting article about her experience with a former Australian soldier who was struggling with work-related mental ill-health. The mental health of defence personnel is a hugely important and complex situation that questions the core function of defence and our expectations of defence personnel. However, some of her comments on psychosocial health in the article’s conclusion caught most of my attention.

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Business Leaders Breakfast seminar

The WorkSafe Victoria Business Leaders Breakfast earlier this week offered a chance for interested parties to hear from WorkSafe and its guest Rod Maule, the General Manager of Safety and Wellbeing at Australia Post. WorkSafe’s Colin Radford offered a “stump speech” that, although familiar, was important. Maule was a colourful speaker who, on reflection, wasn’t as informative as he seemed at the time.

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“occupational health is distinct from safety”

Professors Helen Lingard and Michelle Turner have just published a book that was long in development called “Work, Health and Wellbeing in the Construction Industry“. The best advice for reading this book is, for most readers, to ignore the construction context. This book is extremely topical for all industries in Australia as it considers gender, well-being, psychosocial hazards, working hours, resilience and more, but most importantly health.

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From mindful back to careful

It seems that being “mindful” is now more commonly advocated than being careful. “Mindful” has become the equivalent of “careful”, but these words have different meanings and are not interchangeable. Occupational health and safety (OHS) laws impose a Duty of Care, not a Duty of Mind.

Much of the social media discussion on Mindful vs Careful seems to originate from parental sites or well-being advocates. One example can be found here in a discussion of a child’s reaction to each of these words.

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What to do about workplace mental health? Talk, Listen, Examine

Seminars on workplace mental health must always offer solutions and not only (always) the solution that the host wants to promote. Occupational health and safety (OHS) needs to be more altruistic (Yes, it may be hypocrisy from a subscription blog). Recently I spoke on the issue of psychosocial hazards at work and offered this slide on “What can be done?” [Note: This article discusses suicide]

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