Excessive working hours are a known occupational health and safety (OHS) hazard, both physically and psychologically. But when the excessive, excessive? When do these excessive hours start to create harm?
A recent article by the Centre for Work Health and Safety clarifies, confuses and may startle.
Human Resources (HR) professionals must start thinking of worker mental health in occupational health and safety (OHS) as obligations under OHS laws are being refreshed throughout Australia. But the reverse is also true; OHS people must give HR professionals more respect than in the past. As such, new words for psychosocial hazards, job design and workload management may be needed. One of those words could be “busyness”.
Over the last few months, various seminars from law firms and others have focussed on how to comply with new and impending occupational health and safety regulations related to psychosocial hazards at work. Over the last fortnight, I attended two such seminars; they were as different as chalk and cheese, even though both had strong voices from lawyers, illustrating the sources of some of the confusion over the issue felt by some employers.
Much of the discussion about working from home (WFH) focuses on the number of workers in the office, at home or working a combination of both. The production issues of connection, collaboration, management supervision, and productivity are also the focus, particularly of media articles based on some small survey that is principally a marketing exercise. (The need to provide your contact details before downloading is a dead giveaway) However, occupational health and safety (OHS) occasionally garners a mention.
One recent example of this was an article in the United Kingdom’s The Telegraph, which also turned up last week in the Australian Financial Review.
Research findings that a sample of business and management courses have little to no OHS content are not surprising and match what has now become fashionable to call “lived experience”. Part of the reason for the findings is that the number of undergraduate courses in OHS has declined, and those that did exist were not often recognised as “management” courses, although OHS can be little else. They were certainly not “integrated” with other traditional management approaches.
Part of the reason, I like to think, is because OHS principles challenge the ethics underpinning business management courses and concepts. OHS would say that workers are people and not “units of labour”. If workers are people for whom we are supposed to apply dignity, respect and care, how can Business exploit the worker’s labour, loyalty and goodwill in order to maximise profits or shareholders’ returns, which are supposed to be the main purposes of modern business?
Psychological health in the workplace seems to be a recent phenomenon because various Australian jurisdictions are strengthening prevention and management strategies through legislative amendments. This is supported by the World Health Organization’s definition of burnout as an occupational phenomenon. But psychological or psychosocial health and safety at work was a concern last century. In fact, The Australian Psychological Society conducted the First National Conference on Occupational Stress in June 1994, and the book, edited by the late Dr Peter Cotton, based on the papers and presentations from the conference, remains remarkably topical and absent of the well-being language and spin that we have been exposed to since.
The Human Resources (HR) sector often feeds off itself, reinforcing what it has always done, rather than seriously looking at opportunities to improve from outside its own experience and discipline. Workplace mental health is a particular example.
Recently the Human Resources Director (HRD) website promoted a new well-being survey from AON with the headline:
“Want to boost company performance? Invest more in wellbeing – Higher wellbeing scores can enhance performance by up to 55%: Aon report”
My initial response was WTF?! But after giving up some of my identity data to the website and reading the AON Report. My surprise diminished as I realised the report was just another example of comforting a profession on a workplace issue about which it is losing control.
