Trust Issues: The EAP Edition

This week, a colleague shared with me some bizarre experiences he had while negotiating with his company’s Employee Assistance Program (EAP) provider for basic data. It reminded me of the EAP role in preventing and managing psychosocial hazards at work. Australia’s psychological health regulations appear to have placed the EAP industry in a state of confusion and transition, which warrants consideration and the perpetual questioning of the effectiveness of EAPs. It may be that the days of the EAP, as traditionally configured, are over.

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