When empathy is also harmful

One of the favoured characteristics of a successful corporate leader is empathy for those under one’s duty of care. The logic is, if you care about your workers, you will look after them and prevent them from harm. But in some jobs, the empathy needed to do the job well also exposes workers to psychosocial harm. This issue of vicarious trauma is an element of our increased attention to workplace mental health and is receiving global attention.